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Automotive Sales Manager, eCom

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AutoNation

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Lithia Springs

AI generated summary

  • You must have a high school diploma, proven eCommerce sales success, leadership skills, goal orientation, strong communication, tech-savvy, and a valid driver’s license with a good record.
  • You will lead and motivate the sales team, manage e-leads, oversee customer transitions, negotiate sales, appraise trades, analyze performance, and collaborate on inventory strategy.

Requirements

  • High School diploma or equivalent
  • Proven success in eCommerce automotive sales
  • Proven leadership ability to mentor and train others
  • Ability to set and achieve targeted goals
  • Ability to drive an exceptional Customer experience
  • Demonstrated communication and interpersonal skills
  • Organization and follow-up skills
  • Experience and desire to work with technology
  • Valid in-state driver’s license and have and maintain an acceptable, safe driving record

Responsibilities

  • Leading yourself and the team in a way that supports AutoNation’s Vision and Mission
  • Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit
  • Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
  • Driving the business through a high-level of involvement in the day-to-day operations
  • Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
  • Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
  • Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
  • Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
  • Appraising vehicles for trade
  • Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
  • Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
  • Assisting in managing controllable expense elements for the New and Used Vehicle Departments
  • Analyzing the business to determine shortfalls and developing action plans to improve performance

FAQs

What is the primary responsibility of the e-Commerce Sales Manager?

The primary responsibility of the e-Commerce Sales Manager is to lead a sales team in creating an exceptional customer experience while driving high performance to increase market share, achieve targeted unit sales, and profit margins.

What qualifications are required for the Automotive Sales Manager position?

The qualifications required include a high school diploma or equivalent, proven success in eCommerce automotive sales, proven leadership ability to mentor and train others, and strong communication and organizational skills.

What are the key metrics for measuring success in this role?

Success is measured by achieving targeted e-lead conversions to appointments, unit sales and gross profit, associate retention, and customer satisfaction index.

What opportunities for career growth are available after the Sales Manager role?

After success in the Sales Manager role, opportunities for career growth may include positions such as Used Vehicle Manager or Financial Services Director.

What kind of culture does AutoNation promote?

AutoNation promotes an inclusive culture with diverse leadership and a commitment to creating a positive impact in the community.

Are there any specific skills that are emphasized for this role?

Yes, emphasized skills include strategic thinking, execution skills, passion for innovation and people development, as well as strong interpersonal and organizational skills.

What benefits and perks does AutoNation offer?

AutoNation offers competitive compensation, 401k matching, health insurance plans, associate purchase and discount programs, and opportunities to participate in charitable initiatives such as the DRV PNK mission.

Is experience with technology important for this role?

Yes, experience and a desire to work with technology are important for the role of e-Commerce Sales Manager.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.