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AVP Relationship Officer SAFE Act

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Citi

9d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Banking & Finance
  • New York

AI generated summary

  • You should have 3-7 years of experience, strong attention to detail, excellent communication skills, and the ability to manage multiple deadlines. A bachelor's degree or equivalent is needed.
  • You will lead client onboarding, ensure documentation accuracy, provide exceptional service, and collaborate with teams to prioritize and execute client requests while managing compliance and risk.

Requirements

  • 3-7 years of relevant experience
  • Self-motivated and proactive
  • Highly developed attention to detail
  • Ability to manage multiple concurrent deadlines in a dynamic environment and work under tight deadlines
  • Excellent verbal and written communication skills
  • Bachelor's/University degree or equivalent experience

Responsibilities

  • Lead client onboarding and account opening efforts as a part of our core client coverage team
  • Partner with sales teams to exceed client expectations and make client onboarding and account opening a seamless and differentiated experience
  • Act as the main point of contact / guidance for clients going through the KYC onboarding and account opening process
  • Provide the highest level of customer service and teamwork to our clients
  • Possess an expert knowledge in Citi’s client onboarding and account opening policies, procedures, and applications
  • Ensure all documentation received is current, accurate and complete.
  • Fulfill all requests in a timely manner
  • Liaise with product and functional partners to ensure requests are completed while maintaining constant communication with the client
  • Partner with Know Your Client (KYC) Teams, the Account Opening division, and other product partners to ensure client requests are understood and appropriately prioritized and executed accurately
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

FAQs

What is the role of the AVP Relationship Officer in the client onboarding process?

The AVP Relationship Officer leads client onboarding and account opening efforts, acting as the main point of contact for clients throughout the KYC onboarding and account opening process.

What are the key responsibilities of the AVP Relationship Officer?

Responsibilities include leading client onboarding, partnering with sales teams, providing customer service, ensuring documentation accuracy, timely fulfillment of requests, and liaising with various product and functional partners.

What qualifications are required for the AVP Relationship Officer position?

Candidates should have 3-7 years of relevant experience, be self-motivated, possess strong attention to detail, and have excellent verbal and written communication skills. A Bachelor’s degree or equivalent experience is also required.

Where is the primary location for this job?

The primary location for this job is New York City, New York, United States.

What is the salary range for the AVP Relationship Officer position?

The salary range for this position is $98,960.00 - $148,440.00, depending on experience and qualifications.

What benefits does Citi offer to employees?

Citi offers a variety of benefits, including medical, dental & vision coverage, 401(k), life and disability insurance, wellness programs, and paid time off packages including vacation and sick leave.

How does Citi approach diversity and inclusion in hiring?

Citi is an equal opportunity employer and considers qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

What competencies are particularly valued for the AVP Relationship Officer role?

Strong analytical skills, communication and diplomacy skills, and the ability to manage multiple concurrent deadlines in a dynamic environment are highly valued for this role.

Are there opportunities for professional development within the role?

Yes, the AVP Relationship Officer will have the opportunity to coach and train new recruits and contribute to the development of new techniques and process improvements.

Is the AVP Relationship Officer position full-time or part-time?

The AVP Relationship Officer position is full-time.

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Citi

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.