FAQs
What is the primary role of the BA ServiceNow Supervisor-1?
The primary role involves managing and supervising support/development staff, engaging with stakeholders, providing training, and ensuring customer support across various time zones while monitoring service level agreements (SLA).
What are the essential qualifications required for this position?
Candidates must have a minimum of 7 years of total IT experience, at least 5 years of ServiceNow Support and Development experience, a BE/BTech degree in Computer Science or equivalent, and ServiceNow Certifications including CSA and one mainline certification.
Is ITIL certification required for this position?
ITIL Foundation v3 certification is preferred, while v4 is recommended. It is not mandatory but is considered good to have.
What types of ServiceNow certifications are desirable for this job?
Desirable ServiceNow certifications include CAD, CIS-ITSM, CIS-SPM, and CIS-CSM.
What will the work schedule look like for this position?
The work schedule offers flexibility, allowing employees to balance personal and professional demands while effectively serving clients.
Will the BA ServiceNow Supervisor-1 provide on-call support?
Yes, providing on-call support is one of the essential responsibilities of this role.
Does RSM have a policy against discrimination and harassment?
Yes, RSM has a clear policy against discrimination and harassment based on various protected characteristics and is committed to maintaining an inclusive work environment.
Are accommodations available for applicants with disabilities?
Yes, RSM is committed to providing equal opportunity and reasonable accommodations for individuals with disabilities throughout the recruitment process and employment.
How does RSM support work-life balance for employees?
RSM offers flexibility in work schedules, allowing employees to balance life’s demands while serving clients effectively.
Where can I find more information about RSM's total rewards and benefits?
More information about RSM's total rewards can be found on their careers page at https://rsmus.com/careers/india.html.