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Band 2 Receptionist - Finch Road

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Birmingham and Solihull Mental Health NHS Foundation Trust

24d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Birmingham

AI generated summary

  • You must proficiently use Microsoft Office for documents and emails, perform clerical tasks, answer calls, take accurate messages, and validate patient information in the database.
  • You will manage queries from service users, take messages, perform clerical duties, use Microsoft Office for documentation, handle email communications, and validate patient details.

Requirements

  • To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc.
  • Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
  • Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment.
  • Ad-hoc production of notices for the office using appropriate software
  • Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required.
  • To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

Responsibilities

  • Deal with queries from service users, including GPs, patients and their representatives either face to face or via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query.
  • Taking accurate written messages and passing more complex queries on to the relevant staff.
  • To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc.
  • Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
  • Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment.
  • Ad-hoc production of notices for the office using appropriate software.
  • Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required.
  • To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

FAQs

What is the primary role of a Band 2 Receptionist at Finch Road?

The primary role is to deal with queries from service users, including GPs and patients, both face to face and over the phone, while adhering to data protection and confidentiality policies.

What software will I need to use in this position?

You will need to use word processing packages and Microsoft Office, including Outlook for email communication and meeting bookings.

What are the clerical duties involved in this role?

The clerical duties include filing, photocopying, producing letters and reports, and creating notices using appropriate software.

How do I handle telephone queries?

You will be responsible for answering calls, transferring them to the appropriate staff members, or taking accurate messages and logging them in the correct message book.

What type of information will I need to validate for patients?

You will need to validate and update patient details and demographics on the FTB Database when any changes occur.

Is experience in mental health services required for this position?

While previous experience in mental health services may be beneficial, it is not explicitly stated as a requirement for the role.

Who can I contact for more information about this job?

You can contact Cheryl Peace, the Administration Team Leader, at cherylpeace@nhs.net or by phone at 07909 686648 for more details or to arrange an informal visit.

Is this position within a diverse community?

Yes, the role is situated in a culturally diverse area, and there is a focus on ensuring that everyone can access the services offered.

What characteristics are valued in the team at Birmingham and Solihull Mental Health NHS Foundation Trust?

The team values compassion, inclusivity, and a commitment to providing excellent care to support the community.

Are there opportunities for training and development in this role?

Yes, the organization offers medical, nursing, and psychology training, promoting growth and development within the mental health field.

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Birmingham and Solihull Mental Health NHS Foundation Trust

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.