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Band 2 Receptionist - Finch Road

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Birmingham and Solihull Mental Health NHS Foundation Trust

23d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Birmingham

AI generated summary

  • You must be skilled in Microsoft Office, manage emails, perform clerical duties, handle phone communications, and update patient details in the FTB Database accurately.
  • You will handle queries, take messages, use Microsoft Office for documentation, perform clerical tasks, manage communication, and validate patient details in the database.

Requirements

  • To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc.
  • Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
  • Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment.
  • Ad-hoc production of notices for the office using appropriate software
  • Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required.
  • To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

Responsibilities

  • Deal with queries from service users, including GPs, patients and their representatives either face to face or via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query.
  • Taking accurate written messages and passing more complex queries on to the relevant staff.
  • To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc.
  • Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
  • Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment.
  • Ad-hoc production of notices for the office using appropriate software.
  • Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required.
  • To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

FAQs

What are the primary responsibilities of the Band 2 Receptionist at Finch Road?

The primary responsibilities include dealing with queries from service users, taking accurate messages, using Microsoft Office for various documents, performing routine clerical duties, providing a telephone answering service, and validating patient details on the FTB Database.

What skills are required for this position?

Candidates should be proficient in word processing, Microsoft Office, and Outlook. Strong communication skills for dealing with service users both face-to-face and via telephone are also essential.

Is experience in a healthcare setting necessary for this role?

While previous experience in a healthcare setting may be beneficial, it is not explicitly stated as a requirement in the job description.

What support is available for new employees?

New employees can expect support from the Administration Team Leader and other staff, and informal visits can be arranged for further details about the position.

What is the work environment like at Birmingham and Solihull Mental Health NHS Foundation Trust?

The work environment is inclusive, compassionate, and committed to providing excellent care, supporting a culturally diverse population with various needs.

How can I contact someone for more information about the job?

You can reach out to Cheryl Peace, the Administration Team Leader, via email at cherylpeace@nhs.net or by phone at 07909 686648.

Is training provided for new hires?

While specific training details are not mentioned, the trust offers medical, nursing, and psychology training, indicating a commitment to staff development.

Are there opportunities for career advancement within the trust?

The trust values staff development and provides a range of healthcare services, suggesting potential opportunities for career advancement within the organization.

What type of community does the trust serve?

The trust serves a culturally diverse population characterized by high levels of deprivation, with a focus on ensuring access to mental health services for all.

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Birmingham and Solihull Mental Health NHS Foundation Trust

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.