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Band 2 Receptionist - FTB Washwood Heath Health and Wellbeing Centre

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Birmingham and Solihull Mental Health NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • Birmingham

AI generated summary

  • You should be proficient in Microsoft Office, manage emails and meetings, perform clerical tasks, handle phone communications, and update patient records accurately.
  • You will handle queries from service users, manage communications, perform clerical tasks, validate patient details, and produce documents using Microsoft Office and other software.

Requirements

  • To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc.
  • Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
  • Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment.
  • Ad-hoc production of notices for the office using appropriate software
  • Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required.
  • To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

Responsibilities

  • Deal with queries from service users, including GPs, patients and their representatives either face to face or via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query.
  • Taking accurate written messages and passing more complex queries on to the relevant staff.
  • To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc.
  • Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
  • Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment.
  • Ad-hoc production of notices for the office using appropriate software.
  • Provide a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required.
  • To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

FAQs

What are the main responsibilities of the Band 2 Receptionist position?

The main responsibilities include dealing with queries from service users face to face or via telephone, taking accurate written messages, performing routine clerical duties, managing the telephone answering service for the Locality Team, and validating patient details on the FTB Database.

What qualifications or skills are needed for this role?

Candidates should have experience with word processing packages and Microsoft Office, excellent communication skills, and the ability to handle queries professionally while ensuring confidentiality and data protection compliance.

Is experience in the healthcare sector necessary for this position?

While previous experience in the healthcare sector can be beneficial, it is not explicitly stated as a requirement for the role.

What are the working hours for this position?

The job description does not specify exact working hours; candidates should inquire further during the application process.

How can I contact someone to get more information about this role?

You can contact Jo Barnett, the Administration Team Leader, at joannebarnett@nhs.net or by calling 0121 338 396 for further details or informal visits.

What type of environment will I be working in?

You will be working in a health and wellbeing centre that is part of Birmingham and Solihull Mental Health NHS Foundation Trust, which focuses on providing mental healthcare services to a diverse population.

Are there opportunities for training and development in this role?

Yes, the trust offers medical, nursing, and psychology training, as well as support for professional development.

Is this role suitable for individuals new to the workforce?

While experience in an administrative role can be helpful, individuals new to the workforce who meet the qualifications may still be considered for the position.

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Birmingham and Solihull Mental Health NHS Foundation Trust

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.