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Band 3 CAMHS Receptionist

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Royal Free London NHS Foundation Trust

Today

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You must provide courteous reception services, manage bookings, greet patients, handle queries discreetly, ensure accurate data entry, and maintain communication with the clinical team.
  • You will manage clinic bookings, greet patients, process communications, ensure timely appointment outcomes, and maintain an organized reception to support efficient patient care.

Requirements

  • To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.
  • To work closely with Team Leader and multidisciplinary team to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
  • The post-holder will work as part of the Outpatient’s team, ensuring an efficient, high quality and timely service is provided.
  • To manage the booking of designated new and follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the Team Leader, Service and Clinicians to ensure patient care is not compromised.
  • To greet patients in a courteous manner and check them into clinic on arrival in line with the Trusts World Class Care Value Check the CAMHS Admin email box regularly and completing tasks.
  • To check Envoy daily and action.
  • Outcome appointments and record data accurately.
  • Record all patients that ‘did not attend’(DNA) or rescheduled onto EPR and action them according to the trust access policy, ensuring all appointments are actioned accordingly at the end of each clinic.
  • Liaise with clinicians re rooms bookings.
  • Note accurately all telephone messages and emails entering the department generic email box passing them to relevant people in a timely manner.
  • Responsible for the collection and distribution of post.
  • Ordering of stationary, liaising with the Clinical Team PAs and ensuring the department is well stocked.
  • Deal sensitively and discreetly with patient’s queries both in person and by telephone.
  • Ensure excellent communication skills are used to overcome barriers of understanding.
  • Ensure patients are booked into the appropriate appointment type and families are given the location and joining details.
  • Work with admin and clinical staff while in clinic to ensure all clinic outcomes are completed accurately and within agreed timeframes are entered onto EPR.

Responsibilities

  • To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.
  • To work closely with Team Leader and multidisciplinary team to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
  • The post-holder will work as part of the Outpatient’s team, ensuring an efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients.
  • To manage the booking of designated new and follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the Team Leader, Service and Clinicians to ensure patient care is not compromised.
  • To greet patients in a courteous manner and check them into clinic on arrival in line with the Trusts World Class Care Value.
  • Check the CAMHS Admin email box regularly and completing tasks.
  • To check Envoy daily and action.
  • Outcome appointments and record data accurately.
  • Record all patients that ‘did not attend’(DNA) or rescheduled onto EPR and action them according to the trust access policy, ensuring all appointments are actioned accordingly at the end of each clinic.
  • Liaise with clinicians re rooms bookings.
  • Note accurately all telephone messages and emails entering the department generic email box passing them to relevant people in a timely manner.
  • Responsible for the collection and distribution of post.
  • Ordering of stationary, liaising with the Clinical Team PAs and ensuring the department is well stocked.
  • Deal sensitively and discreetly with patient’s queries both in person and by telephone.
  • Ensure excellent communication skills are used to overcome barriers of understanding.
  • Ensure patients are booked into the appropriate appointment type and families are given the location and joining details.
  • Work with admin and clinical staff while in clinic to ensure all clinic outcomes are completed accurately and within agreed timeframes are entered onto EPR.

FAQs

What is the primary role of a Band 3 CAMHS Receptionist?

The primary role of a Band 3 CAMHS Receptionist is to provide a courteous reception service to patients and clinicians, manage clinic bookings, and contribute to the efficient running of outpatient clinics.

Who will I be working closely with in this role?

You will work closely with the Team Leader and the multidisciplinary team to maintain an excellent level of service to patients.

What are some daily tasks I would be responsible for?

Daily tasks include greeting patients, checking them into clinics, managing bookings, checking emails, recording appointment data, and handling patient queries sensitively.

How does the reception team ensure efficient booking of appointments?

The reception team ensures efficient booking by addressing any issues immediately with the Team Leader, Service, and Clinicians to prevent compromising patient care.

What kind of communication skills are required for this position?

Excellent communication skills are necessary to overcome barriers of understanding and to handle patient queries both in person and by telephone.

What should I do if a patient did not attend their appointment?

You are responsible for recording 'did not attend' (DNA) cases in the Electronic Patient Record (EPR) and following the trust access policy to take appropriate action.

How can I contact the Team Leader for informal inquiries regarding the position?

You can contact the Team Leader, Rose Blackmore, via email at rose.blackmore@nhs.net or by calling 0207 830 2931.

Are there opportunities for career development in this role?

Yes, working for the Royal Free London NHS Foundation Trust offers unrivaled career opportunities and a forward-thinking approach to enhance your career.

Is there a specific process for managing patient communication?

Yes, you will need to note all telephone messages and emails in the department’s generic email box and pass them on to relevant personnel promptly.

Are there any specific requirements for booking appointments?

Yes, you must ensure that patients are booked into the appropriate appointment types and provide families with location and joining details.

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Royal Free London NHS Foundation Trust

Delivering world class expertise at Barnet, Chase Farm and the Royal Free hospitals. We represent the NHS at its best.

Science & Healthcare
Industry
10,001+
Employees
1828
Founded Year

Mission & Purpose

Today, the Royal Free London NHS Foundation Trust runs three London hospitals; Barnet Hospital in north London, Chase Farm Hospital in Enfield and the Royal Free Hospital in Hampstead. Barnet Hospital and Chase Farm Hospital became part of the Royal Free London NHS Foundation Trust on 1 July 2014. Last year our highly skilled healthcare teams provided treatment and care for over a million patients and achieved some of the best clinical outcomes in England. Our mortality rates have been the best among England's hospital trusts for many years. Our goal is to continue excelling and to be in the top 10 per cent in the UK for clinical research, scientific medical research and teaching outcomes. We provide a wide range of routine and specialist health services and we aim to deliver world class healthcare to our patients. To do so, we combine world class expertise with leading healthcare that is local, patient-focused and friendly.