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Band 3 Receptionist/Administrator - Ashcroft

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Birmingham and Solihull Mental Health NHS Foundation Trust

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Birmingham

AI generated summary

  • You must work independently, demonstrate strong organizational skills, prioritize effectively, manage a busy workload, and handle inquiries confidentially and promptly.
  • You will greet patients and visitors, manage appointments and phone calls, handle incoming mail, process correspondence, and collaborate with team members and external agencies for administrative support.

Requirements

  • It is essential that applicants are able to work on their own initiative
  • demonstrate effective organisational and administrative skills
  • have the ability to prioritise their workload and work under pressure in a busy environment
  • can process enquiries in a confidential and timely manner

Responsibilities

  • You will be the first point of contact for patients/staff and visitors to the building, and you must present in a friendly and approachable manner.
  • The post holder will undertake a wide range of reception and administrative duties.
  • These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
  • You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub.
  • This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.

FAQs

What is the job title for the position being advertised?

The job title is Band 3 Receptionist/Administrator.

What team will I be working with?

You will be working within the Older Adults Community Mental Health Team.

What are the main responsibilities of this role?

The main responsibilities include managing a busy reception, booking and monitoring appointments, handling phone inquiries, receiving and processing incoming mail, and providing administrative support to the team.

What kind of experience is necessary for this position?

Applicants are required to have experience as a receptionist/administrator, with effective organisational and administrative skills.

Is it important to work well under pressure for this role?

Yes, the ability to prioritize workload and work under pressure in a busy environment is essential.

Will I be interacting with other healthcare professionals?

Yes, you will liaise with multi-disciplinary team members, GPs, social workers, service users, and other appropriate agencies.

How can I contact someone for further details or to arrange an informal visit?

You can contact Joe Martin, the Admin Lead, at joe.martin3@nhs.net or by telephone at 07985882797.

What is the organizational culture like at Birmingham and Solihull Mental Health NHS Foundation Trust?

The culture is compassionate, inclusive, and committed to providing excellent care to support the community.

Is there a requirement for confidentiality in this role?

Yes, processing inquiries in a confidential manner is a critical requirement for this role.

What does the role offer in terms of making a difference?

This role provides an opportunity to make a real difference to people’s lives by supporting mental health wellbeing in the community.

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Birmingham and Solihull Mental Health NHS Foundation Trust

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.