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Band 4 Medical Secretary - Female Acute

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Birmingham and Solihull Mental Health NHS Foundation Trust

9d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Birmingham

AI generated summary

  • You need GCSE/Level 2 English & Maths, NVQ Level 3 in Administration, strong Microsoft Office skills, excellent communication, and the ability to prioritise. NHS experience and AMSPAR are a plus.
  • You will provide admin support, manage diaries, handle sensitive info, maintain patient records, and improve processes while ensuring confidentiality and supporting your team.

Requirements

  • GCSE/Level 2 English & Maths and NVQ Level 3 (or equivalent) in Administration
  • Strong Microsoft Office skills and experience in admin roles
  • Excellent communication, organisation, and attention to detail
  • Ability to prioritise a busy workload and work with compassion and confidentiality
  • Desirable: NHS experience, RiO knowledge, AMSPAR qualification.

Responsibilities

  • Provide efficient admin and secretarial support, including typing and digital dictation
  • Manage diaries, organise meetings, and take accurate minutes
  • Handle sensitive information professionally and maintain accurate records using NHS systems
  • Provide high‑quality secretarial support, including fast and accurate typing, digital dictation, and audio transcription.
  • Manage diaries, schedule appointments, organise meetings, and produce clear, accurate minutes.
  • Maintain and update patient information using NHS systems such as RiO, ensuring data accuracy and compliance with Information Governance.
  • Handle enquiries and sensitive information with professionalism, compassion, and confidentiality.
  • Prioritise a busy workload, using initiative, tact, and diplomacy to support day‑to‑day operations.
  • Contribute to a supportive team environment by providing cover for colleagues and assisting with onboarding new or temporary staff.
  • Help improve administrative systems and working practices where needed.

FAQs

What qualifications are required for the Band 4 Medical Secretary position?

Candidates are required to have GCSE/Level 2 English & Maths and NVQ Level 3 (or equivalent) in Administration.

Is NHS experience necessary for this role?

While NHS experience is desirable, it is not strictly necessary for the position.

What are the main responsibilities of the Medical Secretary role?

The main responsibilities include providing secretarial support, managing diaries, scheduling appointments, taking accurate minutes, maintaining patient records using NHS systems, and handling sensitive information.

What skills are important for a successful Medical Secretary?

Important skills include strong Microsoft Office capabilities, excellent communication, organization, attention to detail, and the ability to prioritize a busy workload with compassion and confidentiality.

What kind of support will I provide to the clinical teams?

You will provide high-quality administrative and secretarial support, including typing, digital dictation, managing diaries, and assisting with day-to-day operations.

Is there an opportunity for career development within the Trust?

Yes, the Trust encourages continuous improvement and development, including onboarding for new staff and opportunities to improve administrative systems.

Who can I contact for more information about the role?

For further details or informal visits, you can contact Julie Amiss, Administration Manager, at julie.amiss@nhs.net or call 01213014400.

What is the work environment like at Birmingham and Solihull Mental Health NHS Foundation Trust?

The work environment is described as compassionate, inclusive, and committed to providing excellent care and support to the community, emphasizing teamwork and a diverse population.

Are there any specific software systems I need to be familiar with?

Familiarity with NHS systems such as RiO is desirable, as well as general administration software like Microsoft Office.

What is the role's commitment to confidentiality when handling sensitive information?

The role requires handling sensitive information professionally and ensuring confidentiality and compliance with Information Governance.

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Birmingham and Solihull Mental Health NHS Foundation Trust

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.