FAQs
What is the purpose of the Band 5 Out-Patients Front of House Manager role?
The purpose of the role is to operationally manage allocated front of house reception teams and to ensure efficient patient flows in the outpatient area, working closely with the Outpatient Nursing Team and administrative resources.
What qualifications or experience are required for this role?
While specific qualifications are not detailed in the job description, previous experience in a managerial position within a healthcare setting, strong leadership skills, and knowledge of outpatient processes are typically preferred.
Who will the successful candidate be working with?
The successful candidate will work in partnership with the Outpatient Nursing Team, administration resources, and service leads to ensure the delivery of an effective outpatient service.
What responsibilities does the Front of House Manager have regarding staff?
The Front of House Manager is responsible for training, supporting, and performance managing allocated staff to ensure adherence to Trust Cerner Outpatient operational processes.
Is customer care training provided for staff?
Yes, the Trust implements a rolling customer care training program for all reception staff to ensure excellent outpatient care.
How does this role contribute to patient care?
This role ensures a highly efficient and effective outpatient service for patients by managing the interface between front house operations, the outpatient appointment center, and service leads.
What opportunities for career development does the Trust offer?
The Royal Free London NHS Foundation Trust provides unrivaled career opportunities, including flexible hours, generous benefits, and advanced training programs to support career growth.
Is there a contact person for informal visits or questions about the role?
Yes, for further details or informal visits, you can contact Ijeamaka Anyanwu, Outpatient Service Manager at ijeamaka.anyanwu@nhs.net or call 0208 2165302. Additionally, you may contact Fatima Pereira, Assistant Service Manager at 0203 758 2408.
Are previous applicants allowed to apply again for this position?
No, previous applicants need not apply for this position.