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Band 6 Change Manager

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Royal Free London NHS Foundation Trust

Sep 16, 2024

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    People, HR & Administration
  • London

Requirements

  • - Proven experience in a change management role, preferably within a large and complex organisation.
  • - Strong understanding of ITIL processes and experience using IT service management tools.
  • - Excellent organisational, communication, and leadership skills.
  • - Ability to work independently, manage multiple tasks, and engage with stakeholders at all levels.

Responsibilities

  • Manage the change management process.
  • Ensure changes are documented, reviewed.
  • Schedule and manage the implementation of changes.
  • Verify the successful implementation of changes, address any issues or backing out changes.
  • Ensure changes are recorded in the asset database and monitor unauthorised changes.
  • Organise and chair CAB meetings.
  • Monitor changes to ensure they are tracked from initiation to completion.
  • Lead SAG meetings, review and approval of software-related changes.
  • Monitor licenses and contracts, ensuring they are up-to-date, compliant, and cost-effective.
  • Manage the asset register to ensure accurate and timely recording of all assets.
  • Directly supervise ITSM analysts assigned to change and/or asset management, providing coaching, mentoring, and performance monitoring.
  • Manage change and asset management service levels, participating in the establishment and management of SLAs.
  • Act as the primary point of contact for change management, engaging with stakeholders.
  • Identify opportunities for improving the change management process.
  • Serve as a member of the endpoint management team.
  • Provide out-of-hours support on a rota basis.

FAQs

What qualifications are necessary for the Band 6 Change Manager position?

Candidates should have proven experience in a change management role, preferably within a large and complex organization, and a strong understanding of ITIL processes.

What are the primary responsibilities of the Change Manager?

The primary responsibilities include overseeing the change management process, leading change advisory board meetings, monitoring and tracking changes, managing software advisory group meetings, and supervising the asset database and ITSM analysts.

How many days of holiday are included in the benefits package?

The benefits package includes 27 days of holiday plus bank holidays.

What kind of support will the Change Manager provide after hours?

The Change Manager will provide out-of-hours support on a rota basis as part of the duties.

Who should I contact for informal visits or further details about the role?

For further details or to arrange informal visits, you can contact Monica Ralhan, the Head of Endpoint Infrastructure, at monica.ralhan@nhs.net.

Is experience with IT service management tools required for the role?

Yes, experience using IT service management tools is required as part of the candidate's proven experience in change management.

What opportunities for professional development are available in this role?

The role provides opportunities for continuous improvement in change management processes and includes coaching and mentoring ITSM analysts, supporting professional development within the team.

What is the size of the organization, and what services does it provide?

The Royal Free London NHS Foundation Trust has around 10,000 staff serving 1.6 million patients across multiple facilities, including Barnet Hospital, Chase Farm Hospital, and the Royal Free Hospital, as well as numerous community services.

Are there any initiatives in place to promote diversity and equality within the organization?

Yes, the trust is committed to advancing equality for various groups, including LGBT+, BME, gender equality, staff carers, and people with disabilities, to promote good relations and understanding among staff.

What key performance indicators will the Change Manager be responsible for monitoring?

The Change Manager will monitor change and asset management performance and service levels, including establishing and managing SLAs.

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Royal Free London NHS Foundation Trust

Delivering world class expertise at Barnet, Chase Farm and the Royal Free hospitals. We represent the NHS at its best.

Science & Healthcare
Industry
10,001+
Employees
1828
Founded Year

Mission & Purpose

Today, the Royal Free London NHS Foundation Trust runs three London hospitals; Barnet Hospital in north London, Chase Farm Hospital in Enfield and the Royal Free Hospital in Hampstead. Barnet Hospital and Chase Farm Hospital became part of the Royal Free London NHS Foundation Trust on 1 July 2014. Last year our highly skilled healthcare teams provided treatment and care for over a million patients and achieved some of the best clinical outcomes in England. Our mortality rates have been the best among England's hospital trusts for many years. Our goal is to continue excelling and to be in the top 10 per cent in the UK for clinical research, scientific medical research and teaching outcomes. We provide a wide range of routine and specialist health services and we aim to deliver world class healthcare to our patients. To do so, we combine world class expertise with leading healthcare that is local, patient-focused and friendly.