FAQs
What are the primary responsibilities of the Band 8a Service Manager?
The primary responsibilities include operational management and service improvement of specific services, effective provision of high-quality and safe services, development of relevant services, overseeing resource allocation, and acting as a point of escalation for staff.
Who does the Band 8a Service Manager collaborate with?
The Band 8a Service Manager works in partnership with the Service Clinical Manager and closely with the Divisional leadership team.
How does the Band 8a Service Manager contribute to service performance?
The Service Manager contributes to service performance by ensuring services meet agreed outcome measures, service level agreements, activity, and financial targets, and by developing relevant services.
What aspects of workforce management are included in the Band 8a Service Manager's role?
The role includes overseeing recruitment and retention of the workforce, rota management, demand and capacity modeling, and management of appointment utilization rates (DNA and cancellations).
What type of leadership is expected from the Band 8a Service Manager?
The Band 8a Service Manager is expected to provide caring, inclusive, and compassionate leadership to support the Division and Trust in being a Great Place to Work.
Who does the Band 8a Service Manager report to?
The Band 8a Service Manager works closely with the Service Clinical Manager, and reports to the Divisional leadership team.
What issues may the Band 8a Service Manager address in terms of service delivery?
The Band 8a Service Manager may address non-clinical issues impacting service delivery, such as problems related to Estates and IT.
What is the significance of Appendix 1 in the job description?
Appendix 1 specifies the services for which the Band 8a Service Manager will be responsible for operational management and improvement.
How does the Band 8a Service Manager ensure high-quality service provision?
The Band 8a Service Manager ensures high-quality service provision by working with the Service Clinical Manager to meet performance and quality standards against set targets.
Is the role focused solely on management, or is there also a developmental aspect?
The role includes a developmental aspect, as the Band 8a Service Manager is responsible for leading the development of relevant services to enhance overall Division performance.