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Beauty Manager

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Shoppers Drug Mart

Aug 13, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Burnaby
  • Quick Apply

AI generated summary

  • You need strong decision-making skills, cosmetic experience, sales success, team leadership, and effective communication. A customer-focused approach and a personal development plan are essential.
  • You will set sales goals, mentor staff, ensure superior customer service, manage events, track sales performance, and foster a positive team environment while adhering to corporate standards.

Requirements

  • - Planning, Judgment and Decision Making
  • - Independent thinking and decision making when dealing with issues related to customer’s needs
  • - This position requires the ability to act upon tasks and goals outlined by management
  • - Develops a yearly plan for personal development
  • - Work in conjunction with the Associate-Owner and Front Store Manager
  • - Sales experience with a proven track record of achieving sales goals
  • - Cosmetic experience
  • - Effective verbal and written communication skills
  • - Customer service oriented
  • - Previous experience in leading a team

Responsibilities

  • SALES EXPECTATIONS:
  • Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets
  • Sells to customers and coaches / mentors staff in selling skills
  • Ensures sales maximized through developing effective sales techniques
  • Ensures staff achieve productivity objectives
  • CUSTOMER SERVICE:
  • Always put the Customer first and provides superior customer service
  • Monitors and communicates CSI survey results and objectives with team members
  • Actively models the desired behavior with eClienteling to provide superior customer service
  • Books appointments for events and manages annual incremental event schedule
  • Promotes products through marketing and encourages use of the PC Optimum program
  • Ensures staff are trained to beauty sales standards
  • TEAM LEADERSHIP:
  • Mentors, coaches, trains, and motivates staff
  • Creates an environment where “selling is fun”
  • Prepares performance appraisals in association with Front Store Manager
  • Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values”
  • Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values”
  • OPERATIONS:
  • Utilizes corporate sales tools to continuously track Sales
  • Ensures Cosmetic Operating Standards are in place
  • Identifies “peak hours” and schedules shifts accordingly

FAQs

What is the primary responsibility of a Beauty Manager?

The primary responsibility of a Beauty Manager is to manage resources in the Beauty department to maximize and achieve sales targets.

What qualifications are required for the Beauty Manager position?

Candidates should have sales experience with a proven track record of achieving sales goals, cosmetic experience, effective communication skills, customer service orientation, and previous experience in leading a team.

How important is customer service in this role?

Customer service is extremely important, as the Beauty Manager must always put the customer first and provide superior customer service while also training staff to meet beauty sales standards.

What does team leadership involve for a Beauty Manager?

Team leadership involves mentoring, coaching, training, and motivating staff, as well as creating an environment where selling is enjoyable and preparing performance appraisals in collaboration with the Front Store Manager.

Are there specific sales expectations for the Beauty Manager role?

Yes, the Beauty Manager is expected to utilize corporate sales tracking tools to set sales goals, coach staff in selling techniques, and ensure that productivity objectives are met.

What kind of work environment does this position promote?

This position promotes an environment that supports "Blue Culture Principles" and "C.O.R.E Values," emphasizing collaboration, trust, and engagement among team members.

Is prior cosmetic experience necessary for this role?

Yes, prior cosmetic experience is one of the key qualifications for the Beauty Manager position.

What support system is in place for associates working in Shoppers Drug Mart?

Associates work for a local business owner while having the support of a national brand, which includes a purchase discount program, flexible schedules, competitive pay, and online learning opportunities through the Academy.

Is training provided for the staff in the Beauty department?

Yes, the Beauty Manager is responsible for ensuring that staff are trained to meet beauty sales standards.

What is the hiring range for the Beauty Manager position?

The hiring range for the Beauty Manager position is $24.15 per hour, with factors such as experience, knowledge, and geographic location potentially influencing the pay.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.