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Benefits Representative

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CITGO

9d ago

  • Job
    Full-time
    Senior & Expert Level
  • Government & Politics
    People, HR & Administration
  • Houston

AI generated summary

  • You should have a high school diploma (bachelor's preferred), 5+ years in benefits administration, knowledge of relevant laws, strong communication skills, and excellent customer service abilities.
  • You will address participant inquiries, administer benefits policies, handle claims and appeals, maintain records, develop communications, and conduct special projects as assigned.

Requirements

  • High School Diploma
  • Bachelor's Degree preferred in Business, HR, or related field
  • 5 years job-related experience with a degree or 9 years job-related experience may be considered in lieu of a degree.
  • Specialized experience dealing with the administration of employee benefit plans, specifically Health & Welfare, life, FSA, & HSA.
  • Knowledge & understanding of federal & statutory laws including, but not limited to, ERISA, FLSA, FMLA, COBRA, EEO, ADA, ACA, & HIPAA.
  • Experience in customer service related to benefits administration, with essential skills navigating software systems to document conversations, outcomes & managing follow-up actions.
  • Excellent communication skills-written & verbal-with knowledge & understanding of how to communicate information on health & welfare benefit plans.
  • Must have high level of customer service with willingness to provide assistance, an effective & empathetic communication style when managing in/outbound calls & communicating with plan participants & team members. Must have ability to manage escalated requests using active listening & critical thinking skills.
  • Experience in providing timely information, follow up, diligence & quality are essential.
  • Analytical & critical thinking skills required.
  • Ability to build constructive & effective relationships while using diplomacy & tact to find common ground in resolving issues & diffusing high-tension situations comfortably.
  • Must be cooperative & approachable, able to gain trust, & support to collaborate effectively.

Responsibilities

  • Responds to confidential inquiries and develops responses for plan participants according to the provisions of the plans and their application in each individual’s circumstances. Interprets and applies, in a nondiscriminatory and conservative manner, specific provisions of the plans to individual plan participants. The issues require discretion and the ability to make knowledgeable, independent decisions. Functions as the key liaison to employees, managers, HR professionals, and other plan participants. Analyzes and researches claims issues that arise from participant inquiries and works with benefit plan carriers and consultants to resolve.
  • Assists in the administration of all policies and procedures relating to the medical, retiree health, dental, prescription drug, vision, life, long-term disability, EAP, FSA, service and retirement awards, dependent scholarship, retirement, and savings plans. Coordinates and processes death claims and Qualified Medical Support Court Orders (QMSCOs) as required. Facilitates new hire benefits orientation meetings and prepares necessary presentation orientation materials.
  • Investigates and assists in drafting the initial response to Benefit Plans Committee appeals with regard to Health & Welfare, LTD and disability retirement claims. Assists the Benefit Plans Committee Secretary in researching, compiling, and drafting support documentation with regard to the determination of the inquiry.
  • Creates and maintains administrative records and benefits files and communicates with the CITGO Records Management team serving as the RM Coordinator working with Legal, Health Services, Workers Compensation, third party consultants/administrators following established recordkeeping guidelines.
  • Researches and identifies "best practices" in the industry to assist with the development of all Health & Welfare plan employee communications, including ERISA required notifications (i.e., Summary Plan Descriptions, Summary of Material Modifications, etc.).
  • Independently determines where to seek advice both inside and outside of company. Consults with Tax, Legal, HR and IT personnel on technical and varied issues. Researches, develops, and designs various welfare benefit forms, brochures, global e-mails, and benefit summaries necessary for the administration and communication of these programs. Assists in developing presentations to employees or retirees and delivers the presentations as needed.
  • Conducts special, critical, and analytical projects and surveys as assigned by supervisor, including Annual Election and benefit annual audit. Requires discretion and latitude.

FAQs

What is the role of a Benefits Representative at CITGO Petroleum Corporation?

The Benefits Representative oversees the administration of health and welfare plans, interprets and applies plan provisions to individual plan participants, resolves inquiries, and serves as a subject matter expert for all levels of the organization.

What are the minimum qualifications required for this position?

The minimum qualifications include a High School Diploma, with a Bachelor's Degree preferred, plus 5 years of job-related experience or 9 years of job-related experience in lieu of a degree. Specialized experience in administering employee benefit plans is also required.

What specific knowledge is essential for this job?

Essential knowledge includes understanding federal and statutory laws like ERISA, FLSA, FMLA, COBRA, EEO, ADA, ACA, and HIPAA related to employee benefits.

Is prior customer service experience necessary?

Yes, experience in customer service related to benefits administration is necessary, along with skills to navigate software systems for documentation and follow-up.

What type of communication skills are important for this position?

Excellent written and verbal communication skills are crucial, along with the ability to communicate information on health and welfare benefit plans effectively.

What kind of work schedule options does CITGO offer?

CITGO offers remote work options for eligible positions and a 9/80 work schedule option where applicable.

Does CITGO provide any educational assistance?

Yes, there is an Educational Assistance Plan available to eligible employees.

Are there any health-related incentives provided by CITGO?

Yes, CITGO offers medical, dental, and vision plans, along with a Healthy Rewards Program and reimbursement for gym memberships.

What do I do if I have questions about the job or the application process?

Candidates can apply and address their questions through the CITGO careers website, specifically at https://careers.citgo.com/.

Are there career advancement opportunities within CITGO?

While this job posting does not specify career advancement, CITGO typically values the growth and development of its employees, providing educational assistance and other support programs.

How does CITGO ensure employee confidentiality?

The role involves handling highly personal and confidential information in a limited access work environment, ensuring discretion and adherence to privacy policies.

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CITGO

CITGO is a refiner, transporter and marketer of transportation fuels, lubricants, petrochemicals and industrial products

Energy
Industry
1001-5000
Employees
1983
Founded Year

Mission & Purpose

Headquartered in Houston, Texas, CITGO Petroleum Corporation is a recognized leader in the refining industry with a well-known brand. We own and operate three large-scale, highly complex petroleum refineries with a total rated crude oil refining capacity of approximately 807,000 bpd, located in Lake Charles, Louisiana, Corpus Christi, Texas and Lemont, Illinois. Our refining operations are supported by an extensive distribution network, which provides reliable access to our refined product end-markets. We own 30 active refined product terminals with a total storage capacity of 7.8 million barrels and have equity ownership of an additional 3.5 million barrels of refined product storage capacity through our joint ownership of an additional 8 terminals, spread across 21 states. In addition, we own or have an equity interest in four additional terminals, consisting of approximately 1 million barrels of refined storage capacity, which are currently inactive or only utilized to store feedstocks used in refining operations. We also have access to more than 150 active third-party and related-party terminals through exchange, terminalling and similar arrangements. Our retail network consists of approximately 4,200 independently owned and operated CITGO-branded retail outlets located east of the Rocky Mountains. We and our predecessors have had a recognized brand presence in the U.S. for over 100 years.