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BMW Product Genius

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BMW Group

Jul 25, 2024

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Hospitality & Retail
  • Glasgow

Requirements

  • Full training will be provided
  • Clean Driving License
  • An enthusiasm for excellent customer service
  • An interest in the automotive industry
  • To have good communication and organisational skills
  • To be honest and trustworthy with a willingness to learn
  • To have a positive attitude and work ethic, with high level of professionalism to represent the BMW brand
  • To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually

Responsibilities

  • Acting as ambassador and creating passion for the BMW brand and products
  • Providing an individual and outstanding vehicle handover which “wows” the customers and exceeds their expectations
  • Acting as the central BMW brand expert for customers and internal contacts (e.g. Sales Advisors) and answering all questions regarding products and product functionalities
  • Keeping him/herself up to speed on new products, features, special offers, services, the brand and competitive information
  • Creating inspiration and excitement
  • Offering exceptional customer service
  • Offering personalised care

FAQs

What is the primary role of a BMW Product Genius?

The primary role of a BMW Product Genius is to act as a brand ambassador, providing exceptional customer service and fostering excitement about BMW cars. This includes engaging with customers, understanding their needs, and delivering outstanding vehicle handovers that exceed their expectations.

What qualifications are required to become a BMW Product Genius?

There are no specific qualifications required, as full training will be provided. However, candidates should possess a clean driving license, an enthusiasm for excellent customer service, good communication and organizational skills, and a positive attitude with a strong work ethic.

Is experience in the automotive industry necessary for this role?

While having an interest in the automotive industry is important, previous experience is not explicitly required as full training will be provided to the successful candidate.

What skills are essential for a BMW Product Genius?

Essential skills include exceptional interpersonal abilities, effective communication, strong organizational skills, honesty, trustworthiness, and a willingness to learn. A positive attitude and professionalism are also vital for representing the BMW brand.

Will I work alone as a BMW Product Genius or as part of a team?

You will be working as part of a team within a busy service department, but you should also be capable of following instructions and working individually when needed.

How does a BMW Product Genius keep updated on new products?

A BMW Product Genius is responsible for staying informed about new products, features, special offers, services, and competitive information related to the BMW brand.

What does the vehicle handover process entail for a BMW Product Genius?

The vehicle handover process involves providing a personalized and exceptional experience that "wows" customers, ensuring they feel excited about their new vehicle while addressing any questions or concerns they may have.

What is the importance of customer service in this role?

Providing exceptional customer service is critical as it helps build rapport with customers and enhances their overall experience. It ensures that customers feel valued and satisfied, ultimately reflecting the high standards and reputation of the BMW brand.

What personal qualities are desirable in a candidate for the BMW Product Genius position?

Desirable personal qualities include enthusiasm, a high level of professionalism, a positive attitude, a strong work ethic, and the ability to inspire and create excitement around the BMW brand and products.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.