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BMW Service Advisor

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BMW Group

Nov 1, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Southend-on-Sea

Requirements

  • Full UK Driving Licence
  • Motor Industry experience is preferable
  • Happy to work independently and as part of a team
  • Ability to work to timescales effectively, with a keen eye for detail

Responsibilities

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
  • Adopting a sales approach regarding upsell.
  • Maintaining good housekeeping standards and orderly administration of your work.

FAQs

What is the role of a Service Advisor at Group 1 Automotive?

The Service Advisor's role involves meeting and greeting customers, booking vehicles into the workshop, liaising with the technical team, providing exceptional customer service, maintaining product knowledge, upselling services, and managing administration tasks.

Is prior motor industry experience required for this position?

While motor industry experience is preferable, it is not strictly required. Enthusiasm and a willingness to learn are also important.

What are the working hours for this position?

The job may involve flexible working hours, including part-time and term-time options.

What kind of training will I receive if I join the team?

Successful candidates will be enrolled in the aftersales academy and will receive accelerated training pathways along with manufacturer-led training.

What are the potential earnings for this role?

The competitive salary offers uncapped earnings potential, with an expected total earning (OTE) of up to £35,000.

Do I need a driver's license for this job?

Yes, a full UK Driving Licence is required for this position.

What benefits do you offer to employees?

Benefits include competitive salary, accelerated training, family-friendly benefits, long service holiday rewards, a paid day off for your birthday, and more.

Can I work independently in this role?

Yes, the role allows for both independent work and collaboration as part of a team.

Are there opportunities for career advancement?

Yes, the company offers accelerated training and development pathways which can lead to career advancement opportunities within the organization.

What is the company culture like at Group 1 Automotive?

The company promotes a friendly and enthusiastic team environment, welcoming individuals who are passionate about cars and customer service.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.