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BMW Service Advisor

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BMW Group

Oct 10, 2024

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sports & Fitness

Requirements

  • proven service advisor experience
  • a passion for automotive
  • someone who can quickly get to grips with processes
  • BMW products and services
  • tenacity and commitment to realise your potential

Responsibilities

  • It’s important to understand that the service advisor position is not a ‘sales' role.
  • You’ll be the link between our customers and the workshop, from agreeing on a service or understanding repair requirements to booking work and presenting the completed job.
  • Along the way, you’ll organise test drives for our technicians, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is shipshape.
  • It’s all about giving BMW customers peace of mind.

FAQs

What is the primary role of a BMW Service Advisor at Berry Cobham BMW?

The primary role of a BMW Service Advisor is to act as a link between customers and the workshop, handling service agreements, repair requirements, bookings, and presenting completed jobs to customers.

Is the Service Advisor position a sales role?

No, the Service Advisor position is not a sales role; it focuses on customer service and communication between clients and the workshop.

What experience is required for this role?

We are looking for candidates with proven service advisor experience and a passion for the automotive industry.

Will I receive training in this position?

Yes, training will be provided to help you understand processes, BMW products, and services to realize your potential.

What additional responsibilities does a Service Advisor have?

Responsibilities include organizing test drives for technicians, liaising with the parts team, suggesting additional products and services to customers, and ensuring proper invoicing.

Is there an opportunity for career growth in this position?

Yes, if you have the tenacity and commitment, there are opportunities for career growth as we provide the training needed to help you advance.

What skills are important for a Service Advisor at Berry Cobham BMW?

Important skills include strong communication, organization, and a good understanding of automotive processes, BMW products, and customer service.

What is the work schedule for this position?

This is a full-time position, and specific work schedules will be discussed during the interview process.

Do I need to have a deep knowledge of BMW vehicles before applying?

While a deep knowledge of BMW vehicles is not a prerequisite, a passion for the automotive industry and a willingness to learn about BMW products and services is essential.

How can I apply for the BMW Service Advisor position?

Interested candidates should submit their resume and a cover letter through our careers page or contact our HR department directly for application instructions.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.