Booking Clerk/Receptionist

George Eliot Hospital NHS Trust

Sep 6, 2024

Applications are closed

Job
Full-time
Junior & Mid Level

Requirements

- Possess a good standard of education along with good keyboard skills RSA 11 or equivalent.
- A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.
- Must be able to communicate in a professional manner with the public, internal and external professional bodies.
- The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions.
- To sit for long periods of time inputting data onto computer programme.
- To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone.
- To be able to communicate with all disciplines of staff and internal and external professional bodies.
- 6 day working service.

Responsibilities

To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols.
To draw up lists for operation sessions, in accordance with agreed protocols.
To reschedule appointments and lists as necessary, according to agreed protocols.
To provide information to patients about booking procedures and provide relevant leaflets and information packs.
To assist with the maintenance and validation of waiting list information.
Liaise with Consultant/Surgeons when compiling operation lists.
Book patients for operations from peripheral clinics held at other hospitals.
Provide provisional operation lists to surgeons for them to agree/alter as necessary.
Book patients onto other hospital operation lists for day surgery.
Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
To be flexible and be willing to assist and cover other colleagues within the Unit.
Welcome patients and members of the public entering the department.
Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
Complete the transfer of patients on Lorenzo system, in a timely manner.
Make follow up outpatient appointments as required.
Assist patients with any transport difficulties.
Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
Answer the telephone and take necessary action.
Download information from Unisoft for endoscopy staff to submit reports to GPs.
Print theatre lists for the following day and check the order is correct.
Check correct anaesthetist is on list and distribute to relevant areas.
Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
Follow the required procedure for all patients who do not attend on the day to ensure;
Patient is removed from waiting list or receives another appointment
Lorenzo is updated
Details are given to the Ward Manager
If clinics are not open to allow the booking of outpatient appointments inform relevant parties.

FAQs

What are the main responsibilities of a Booking Clerk/Receptionist?

The main responsibilities include negotiating dates for procedures with patients, drawing up operation lists, rescheduling appointments, providing information packs to patients, maintaining waiting list information, liaising with medical staff, and managing patient admissions and discharges.

What is the required level of education for this position?

A good standard of education is required, along with good keyboard skills, typically equivalent to RSA 11 or similar qualifications.

Is experience with hospital Patient Administration Systems necessary for this role?

While not mandatory, a good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role.

How should I communicate with patients who enter the department?

You must communicate with patients in a professional manner, providing assistance with their inquiries or directing them as needed.

What are the working hours for the Booking Clerk/Receptionist position?

The role operates within a 6-day working service, which may include flexible hours depending on departmental needs.

How do I handle a patient who does not attend their scheduled appointment?

The required procedure includes removing the patient from the waiting list or scheduling another appointment, updating Lorenzo, and informing the Ward Manager.

Do I need to have good time management skills for this job?

Yes, the ability to manage time effectively is essential, as the role involves frequent interruptions and a busy working environment.

Will I need to assist with patient transport difficulties?

Yes, assisting patients with any transport difficulties is part of the responsibilities of the position.

How do I respond to inquiries about patient updates or clinical conditions?

All inquiries regarding patient updates or clinical conditions should be referred to the nurse in charge for accurate information.

What should I do if outpatient appointment clinics are not open?

If clinics are not open to allow for outpatient appointment booking, you should inform the relevant parties as necessary.

George Eliot Hospital NHS Trust

Our vision is to Excel at Patient Care

Science & Healthcare

Industry

1001-5000

Employees

1992

Founded Year

Mission & Purpose

George Eliot Hospital NHS Trust offers a range of healthcare services, including emergency care, surgery, and outpatient services, primarily serving the Nuneaton area. Their mission is to deliver safe, high-quality, and patient-centered care to improve the health and wellbeing of their local community. They aim to provide excellent medical care while ensuring a compassionate and supportive environment for patients and their families.