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Bookings Coordinator

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Sheffield Children's NHS Foundation Trust

Nov 4, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Sheffield

Requirements

  • 5 GCSEs A-C
  • Proof of appropriate continuous professional development
  • Experience of working within an NHS clerical setting
  • Experience of good customer or patient care
  • Experience with working with different computer software and information systems
  • Good verbal and writing communication skills with team / clients / relatives using tact when required
  • Good time management skills with the ability to work to prioritise work according to deadlines
  • Ability to engage with and motivate others
  • High standard of accuracy
  • Able to work as part of a team and under own initiative
  • Ability to establish and maintain effective working relationships
  • Ability to provide a proactive and high quality customer focused service
  • Adaptable to change
  • Strong attention to detail and accuracy
  • Effective team worker
  • Self-motivated
  • Keen to develop skills and adapt to the needs of the service
  • Provides continuity of high standards of work
  • Friendly, approachable and supportive to all staff

Responsibilities

  • The role involves being part of an administrative team providing support to a Multi-Disciplinary Clinical Team in the assessment stage of a patient journey into the service.
  • The post holder will be expected to prioritise their own workload to ensure that booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Team Leader/Admin Manager as required.
  • The post holder will work to defined working procedures to maximise effective use of clinical capacity and help ensure that the Trust meets local and national waiting time targets.

FAQs

What is the duration of the Bookings Coordinator position?

The Bookings Coordinator position is a fixed term contract for 12 months.

Where is the job location for this position?

The job is based at Centenary House, 55 Albert Terrace Road, Sheffield, S6 3BR.

What are the main responsibilities of the Bookings Coordinator?

The main responsibilities include booking appointments, dealing with telephone enquiries, ensuring appointments are booked in line with Trust waiting time standards, and providing support to a Multi-Disciplinary Clinical Team.

What qualifications are required for this role?

The essential qualifications include 5 GCSEs A-C and proof of appropriate continuous professional development.

Is previous experience in an NHS setting necessary?

Yes, experience of working within an NHS clerical setting and providing good customer or patient care is essential.

What are the working hours for this position?

This is a full-time position, although specific working hours are not detailed in the job description.

Are there opportunities for professional development in this role?

Yes, the job encourages continuous professional development and learning new skills.

What skills are considered essential for this role?

Essential skills include good verbal and written communication, time management, high accuracy standards, and the ability to work both as part of a team and independently.

Who can I contact for more information about the role?

For an informal chat about this role, you can contact Rachel Nowlin, Operational Support Manager, at 0114 3053659.

Is there a commitment to diversity and inclusion in the hiring process?

Yes, Sheffield Children's NHS Foundation Trust is committed to being an inclusive employer and supports applicants from diverse backgrounds, including those with additional needs, ethnic minorities, and members of the LGBTQ+ community.

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Sheffield Children's NHS Foundation Trust

Sheffield Children’s NHS Foundation Trust is one of only three dedicated children’s hospital trusts in the UK.

Science & Healthcare
Industry
1001-5000
Employees
1876
Founded Year

Mission & Purpose

Sheffield Children's NHS Foundation Trust provides specialized healthcare services for children and young people, including emergency, elective, and outpatient care. Their mission is to deliver exceptional, child-centered care, ensuring the highest quality of treatment and support for young patients and their families. They focus on improving health outcomes, fostering innovation in pediatric care, and supporting the well-being of children in their community.