FAQs
What is the role of a Business Account Manager?
The Business Account Manager (BAM) is responsible for managing and growing a book of business, establishing new relationships, prospecting new customers, and enhancing existing accounts through proactive sales outreach.
What industries will I be working with as a BAM?
You will work with business customers in various industries, including Office, Property Management, Contractor, Interior Design, and Accommodations.
What kind of sales experience is required for this position?
The ideal candidate should have 1 - 3 years of previous outbound sales experience and a demonstrated history of meeting or exceeding key performance indicators (KPIs).
Is this position work from home?
Yes, this is a work from home position where you will be working virtually.
What are the key responsibilities of a BAM?
Key responsibilities include managing a sales portfolio, building rapport with customers, meeting sales metrics, providing top-tier customer experience, collaborating with peers, and acting as a brand ambassador.
What are the technical proficiency requirements for the role?
Candidates should have experience with email, video conferencing, CRM systems, and spreadsheets, with preferred proficiency in Salesforce.com, Google Suite, and Zoom/Google Meet.
Is there a training period for new hires?
Yes, Wayfair provides mandatory sales training for all new hires, and attendance is required as absences or tardiness cannot be accommodated during this initial training period.
What benefits does Wayfair offer to its employees?
Wayfair offers various benefits, including health, dental, and vision insurance, paid time off, 401(k) with company match, employee discounts, performance-based bonuses, and tuition reimbursement.
Is there a referral bonus program?
Yes, Wayfair offers a referral bonus for each eligible referral that is hired, amounting to $500 per referral.
How does Wayfair prioritize diversity and inclusion?
Wayfair values the collective voices of its employees and emphasizes a collaborative and inclusive environment. The company is committed to being an equal opportunity employer and does not discriminate based on protected characteristics.