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Business Consultant

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Bloomreach

Nov 30

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Consulting
  • London
    Remote

Requirements

  • Ideally 2-3 years of experience in a consulting role within a SaaS environment
  • Working knowledge of at least one of the Bloomreach Engagement platform features
  • Experience in the following sectors/fields: online analytics, performance marketing, marketing automation, data science, A/B testing, personalisation, campaign optimisation, customer lifetime value, e-mailing automation, reactivation, attribution modelling, prediction, product recommendations, e-commerce
  • Knowledge of ecommerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly
  • Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem solving skills
  • Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way
  • Proactively maintain the highest level of expertise by deepening your knowledge of the Bloomreach Engagement platform and solutions through internally and externally available learning opportunities, as well as self-study
  • Native or professional fluency in English.

Responsibilities

  • As a business consultant you will be responsible for delivering value to Bloomreach’s clients through the deployment and use of the Engagement Platform
  • You will be supporting clients in the implementation phase with business requirements gathering, preparation of the data structure, data migration process and automated programmes deployment
  • You will be a key advisor for clients regarding e-commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies
  • You will responsible for building strong relationships with clients by bringing continuous improvement to their business, maximising utilization of the platform and improving their KPIs/ROI
  • In collaboration with Customer Success Manager you will be responsible for developing business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics
  • On top of the overall knowledge, you will become an expert in chosen part of the platform in order to lead and advise clients and internal stakeholders in a given topic of expertise
  • You will play a pivotal role in clients’ onboarding, platform adoption and product features utilization
  • You will be collaborating with various internal teams to build services focused around the product and contribute for internal process improvement

FAQs

Do we support remote work?

Yes, we work virtual-first with several Bloomreach hubs available across three continents, allowing for flexible working arrangements.

What is the main responsibility of a Business Consultant at Bloomreach?

The main responsibility is to deliver value to clients through the deployment and use of the Bloomreach Engagement Platform, including supporting implementation, data migration, and providing strategic advice.

Is prior experience in SaaS required for this role?

Yes, ideally candidates should have 2-3 years of experience in a consulting role within a SaaS environment.

What kind of clients will I be working with as a Business Consultant?

You will work with top e-commerce businesses and other global brands across various sectors such as retail, financial services, hospitality, and gaming.

What types of knowledge or experience are preferred for this position?

Preferred experience includes online analytics, performance marketing, marketing automation, e-commerce, and understanding of various digital marketing technologies and strategies.

What skills are essential for this role?

Essential skills include strong consulting abilities, clear communication, organizational skills, proactive problem-solving capabilities, and the ability to deal with stakeholders at various levels of seniority.

Are there opportunities for personal development in this position?

Yes, Bloomreach offers a People Development Program, professional education budgets, and various personal development workshops led by internal experts.

Does Bloomreach offer any well-being programs?

Yes, Bloomreach provides several well-being initiatives, including an Employee Assistance Program, wellness subscriptions like Calm, and opportunities for sports, yoga, and meditation.

Is there a bonus structure in place?

Yes, employees can participate in a company performance bonus and may receive Restricted Stock Units or Stock Options, depending on their role and location.

What are the company's values regarding workplace culture?

Bloomreach values freedom, trust, continuous improvement, flexibility, and actively encourages employee engagement in volunteering activities.

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Bloomreach

The World's #1 Commerce Experience Cloud.

Technology
Industry
501-1000
Employees
2009
Founded Year

Mission & Purpose

Bloomreach is a digital experience platform that empowers businesses to create personalized and engaging online experiences for their customers. Their focus is on connecting brands with their customers by providing relevant and seamless experiences across multiple digital touchpoints. Bloomreach enables businesses to optimize their content, search, and merchandising strategies using AI-powered technology, delivering personalized and relevant experiences to each individual customer. By leveraging data and artificial intelligence, Bloomreach helps businesses stay competitive in the dynamic digital landscape and deliver exceptional customer experiences that drive satisfaction and revenue.

Benefits

  • Company Performance Bonus

  • DisConnect Days

  • Education Budget