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Business Development Representative

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Genesys

Oct 6, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You should have 2+ years in outbound sales, CRM experience, strong communication skills, and a tech aptitude, plus the ability to analyze opportunities and adapt quickly. Fluency in English is essential.
  • You will transform leads into sales opportunities, nurture prospects, schedule demos, update CRM, follow up via calls and emails, and collaborate with the sales team for seamless lead handoff.

Requirements

  • Outbound prospecting/inside sales experience preferably within IT / Cloud solutions.
  • Over 2 years of experience in this field. Candidates with higher experience will be considered for Senior positions.
  • Experience working with Salesforce.com or other CRM platforms
  • Excellent communication, interpersonal, organizational and telephone skills
  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
  • Ability to analyse business opportunities and read situations well
  • Ability to gather and use data to inform decision making and persuade others
  • Ability to develop compelling strategies that deliver results with a strong attention to detail
  • Experience and deep understanding of front-line sales development
  • A good technical aptitude and genuinely interested in technology.
  • Ability to swiftly learn product solutions as well as general industry knowledge
  • Languages: Fluent in English. Other European languages are a plus
  • Resourceful & ability to adapt quickly to changing environment

Responsibilities

  • Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them
  • Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.
  • Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.
  • Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers
  • Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement.
  • Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.
  • Maintaining and expanding your database of prospects
  • Update SFDC to reflect current lead status.
  • Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.; always ask for referrals.
  • Creates opportunities in CRM system & assign to appropriate sales team based on BANT /SPIN criteria.
  • Assigns and use Lead Nurturing processes on ICP accounts not yet ready to buy.
  • Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.
  • Collaborate with our sales team to ensure seamless lead handoff and follow-up.

FAQs

What is the main role of a Business Development Representative (BDR) at Genesys?

The main role of a BDR at Genesys is to drive sales efforts by identifying and qualifying potential leads, initiating conversations, creating opportunities, and nurturing relationships with prospects to ultimately contribute to revenue growth.

What qualifications are required for the BDR position?

Candidates should have outbound prospecting/inside sales experience, preferably within IT/Cloud solutions, with over 2 years of experience in this field. Experience with Salesforce.com or other CRM platforms, excellent communication skills, and a strong technical aptitude are also required.

Is fluency in languages other than English preferred for this position?

Yes, being fluent in other European languages is considered a plus for this position.

What are the key responsibilities of a BDR?

Key responsibilities include transforming Marketing Qualified Leads to Sales Opportunities, collaborating with Account Executives to develop account plans, nurturing leads, scheduling product demonstrations, and maintaining the database of prospects.

What tools or platforms will I be using in this role?

The BDR will be using Salesforce.com or other CRM platforms to track lead statuses, as well as conducting outreach through various channels, including live chats and phone calls.

Is experience in the technology industry important for this position?

Yes, a good understanding of technology and prior experience in the technology industry can significantly benefit the candidate in this role.

What type of training and support can a new BDR expect?

New BDRs can expect support through a collaborative team environment, training on product solutions, and opportunities for leadership and professional growth.

Are there opportunities for career advancement in this role?

Yes, the position offers opportunities for career advancement, including potential leadership roles, in an environment that values employee growth.

How does Genesys define its workplace culture?

Genesys promotes a culture of empathy and collaboration, encouraging employees to take ownership of their work and make a significant impact on the company.

What should I do if I need a reasonable accommodation during the application process?

If you require a reasonable accommodation, you should reach out to HR@genesys.com with your details and the specific accommodations you are seeking. You can expect a response within 24-48 hours.

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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Technology
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.