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Business Manager

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Christian Dior Couture

Jun 28

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Sheffield

AI generated summary

  • You should have 5+ years in beauty sales and counter management, prior Business Manager experience, strong sales skills, team motivation abilities, and familiarity with Microsoft Office. Multilingual preferred.
  • You will manage sales team performance, develop training programs, build client relationships, oversee counter operations, evaluate productivity, and support events to drive retail success.

Requirements

  • Ideally, you would have 5+ years of prestige beauty sales and counter management experience, as well as prior experience as Business Manager, Sales, and/or Training.
  • Knowledge of multiple languages preferred
  • Strong sales skills and ability to motivate a team
  • Must be familiar with Microsoft Office Suite programs

Responsibilities

  • Manage retail sell through and execution of promotional programs at the counter via the sales team. Responsible for both individual and counter productivity. Must meet expectations and KPIs established by the brand and by the retailer.
  • Manage team of Beauty Stylists, Selling Specialists, Ambassadors (where applicable), and Estheticians (where applicable), including recruiting, hiring, coaching, scheduling, and payroll.
  • Develop productivity guidelines for special events and sales and manage individual and team performance. Work with the Account Executive to ensure that each event at the counter will create a return on the investment.
  • Partner with the Account Executive and corporate Education team to identify training needs for team members. Support with development and facilitation of product training and sales training to improve selling techniques, client registration programs, and superior client service. Empower team members to host and create special events and programs at the counter.
  • Connect with clients and build long-term relationships with them through CRM tools. Work with team members at the counter to encourage and assist them in updating customer profiles to build long term-relationships as well.
  • Encourage team members to network across the retailer and in the community to build partnerships to benefit the business.
  • Provide direction and the necessary resources to retail team members on how to maintain Dior counter image (cleanliness, dress code, effective use of merchandising units, proper placement of product lines, etc.).
  • Support retail buyers and planners regarding ordering system.
  • Conduct productivity evaluations for all Beauty Stylists at the counter monthly (demonstration productivity, AUS, IPT).
  • Monitor the performance of events and all sampling programs. Promotional recap forms to be completed and submitted to the Account Executive at the end of the promotion.
  • Conduct all other job-related activities.
  • The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

FAQs

What are the primary responsibilities of the Business Manager?

The primary responsibilities of the Business Manager include managing retail sell-through and promotional programs, overseeing the sales team, developing productivity guidelines for events and sales, partnering with corporate teams for training needs, building long-term client relationships, and ensuring the maintenance of the Dior counter image.

What qualifications are preferred for the Business Manager role?

Ideally, candidates should have 5+ years of prestige beauty sales and counter management experience, as well as prior experience as a Business Manager, Sales, and/or Training.

What soft skills are valued for this position?

The soft skills valued for this position include creativity and innovation, communication and interpersonal skills, strategic thinking, business acumen, adaptability, and purpose-driven management.

Is knowledge of multiple languages preferred for this role?

Yes, knowledge of multiple languages is preferred as it can enhance communication with diverse clients.

What kind of tools will the Business Manager use for client relationship management?

The Business Manager will utilize CRM tools to connect with clients and build long-term relationships.

What is the company’s stance on inclusivity?

The company believes that inclusivity is essential to excellence, emphasizing that everyone should feel respected, welcomed, and valued, which contributes to a vibrant and sustainable House.

What is the recruitment process for this position?

Applicants should submit their application via the company’s website. If their profile aligns with the requirements, they will be contacted for an HR interview, followed by in-person interviews with the Hiring Manager and Team Leader.

Will the responsibilities of the Business Manager role ever change?

Yes, the responsibilities outlined in the job description may change based on the company's needs and ongoing projects.

Is any training provided for team members in this role?

Yes, the Business Manager will support the corporate Education team in identifying training needs and facilitating both product and sales training for team members.

Are there opportunities for team members to host special events?

Yes, team members are encouraged to host and create special events and programs at the counter to engage with clients and boost sales.

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Christian Dior Couture

"Whatever you do,for work or play, do it with passion!" - Monsieur Christian Dior.

Fashion & Arts
Industry
5001-10,000
Employees
1947
Founded Year

Mission & Purpose

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day. Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes. Rich in exceptional heritage, with a community of more than 12000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.