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Business Operations Manager

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MRI Software

Jan 6, 2025

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Cape Town
  • Quick Apply

AI generated summary

  • You need 5+ years in business management and leadership, excellent communication skills, a problem-solving mindset, and a relevant degree; a master's is preferred.
  • You will lead local teams, drive global integration, manage cross-functional projects, enhance operational efficiency, and foster communication between SA and global leaders, while advocating for regional needs.

Requirements

  • 5+ year experience within a Business Management or related field
  • 5+ year experience managing a global team or other relevant leadership experience
  • Leadership: Demonstrated ability to inspire a team to achieve great things
  • Execution: Demonstrated ability to take concrete actions to deliver and inspire
  • Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
  • Excellent documentation and presentation skills
  • Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
  • Bachelor’s degree in Business Management or related field; Masters preferred – and/or relevant qualification and/or relevant experience

Responsibilities

  • Local Business Operations oversight, leadership, and people management of approximately 10 SA Business Operations employees part of the SA Delivery Operations, Business Intelligence Operations, Project Management Operations, and Revenue Applications teams
  • Drive global integration and standardization in the SA region. Work with Business Operations Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams;
  • Coordinating and leading project teams: responsible for coordinating and leading cross-functional project teams in alignment with project goals, priorities and objectives.
  • Engage with local and global business leaders (NA, EMEA, and APAC) to enhance the operational impact, drive consistency, and scale for growth.
  • Serve as a trusted partner to the Director of Business Operations, acting as a key liaison between SA operations and Global leadership.
  • Be the key advocate for the unique needs of the SA region while contributing to the overall global strategy.
  • Optimize solutions to enhance performance, productivity, and cost-effectiveness across Business Operations functions.
  • Provide vision and strategic direction aligned with MRI’s broader services objectives, driving the success of technology initiatives and operational goals.
  • Lead and manage cross-functional programs and projects, ensuring alignment with organizational goals.
  • Develop and maintain project plans, timelines, and documentation, ensuring seamless communication across teams.
  • Proactively identify and mitigate risks, escalating issues as needed to ensure timely resolution.
  • Continuously assess and refine processes to improve efficiency and effectiveness in project delivery.
  • Build and maintain strong relationships across global teams, acting as a bridge between SA operations and international stakeholders.
  • Ensure clear, consistent communication regarding project progress, team performance, and operational updates.
  • Serve as a key representative for the SA Business Operations team within the global leadership structure.

FAQs

Do we support remote work?

Yes, we operate a hybrid working model with 3 days of working from home per week.

Do we offer medical benefits?

Yes, we provide a Medical Aid Scheme for our employees.

Is there a focus on employee development?

Yes, we offer Tuition Reimbursement Schemes to further your professional development.

What is the vacation policy?

Employees enjoy 25 days of annual leave plus public holidays, along with 16 hours of "Flex Time Off."

Is there support for work-life balance?

Yes, we prioritize work-life balance and have various benefits to support it, including flexible work arrangements and annual leave.

How many employees will I be managing in this role?

You will be overseeing approximately 10 Business Operations employees in the South Africa region.

Will I interact with global teams?

Yes, the role involves engaging with local and global business leaders across NA, EMEA, and APAC regions.

Is leadership experience required for the role?

Yes, 5+ years of leadership experience managing a global team or relevant leadership experience is required.

What educational qualifications are preferred for this position?

A Bachelor's degree in Business Management or a related field is required; a Master's degree is preferred.

Are there opportunities for family leave?

Yes, we offer a Parental Leave benefit designed to allow employees to spend time with their new arrival(s).

Are there social events for employees?

Yes, we have office breakfasts, quarterly lunches, virtual social events, and various employee-led groups.

Does the company promote diversity and inclusion?

Yes, MRI Software is committed to being an inclusive employer and values diversity, equality, and inclusion as critical to its success.

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MRI Software

Transforming the way communities live, work and play through open and connected real estate software solutions.

Technology
Industry
1001-5000
Employees

Mission & Purpose

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.