FAQs
What is the main focus of the C2C Dispute Management Process Expert role?
The main focus of the role is to leverage expertise in Dispute Management to achieve service levels and key measurement targets, delivering high-quality and cost-effective services.
What level of experience is required for this position?
This position is suitable for entry to mid-junior level candidates in a Finance Administration role.
What kind of skills are necessary for this role?
Candidates should be strong team players, adept at building relationships with stakeholders, and able to act on their own initiative while understanding when to seek guidance.
Will I be working independently in this role?
You will work independently to some extent, but regular supervision will be provided, and you will need to collaborate with experienced Finance specialists.
Are there opportunities for process improvement within this role?
Yes, the role involves adopting methodologies that drive innovation and process improvements in Dispute Management.
What responsibilities will I have regarding dispute validity?
You will be responsible for collecting proofs of dispute validity and initiating appropriate resolving actions as necessary.
What kind of work environment can I expect?
You can expect a collaborative work environment focused on customer service and compliance, with an emphasis on teamwork and effective communication.