FAQs
Is this role suitable for remote work?
No, this is not a hybrid or remote role; it is based in our Heathrow operational campus and requires 7-day coverage, including some weekend working.
What responsibilities does the Cabin Crew Manager have?
The Cabin Crew Manager is responsible for leading all stages of the crew lifecycle, improving performance through data-driven insights, fostering a high-performing inclusive culture, providing on-the-day people leadership, and developing working relationships with Cabin Crew Trade Unions, among others.
What skills are essential for the Cabin Crew Manager position?
Essential skills include proven people leadership experience, excellent communication and influencing skills, a resilient and solution-focused approach, flexibility and adaptability, and demonstrated experience in coaching and developing others.
What is the focus of this leadership role?
The focus of this leadership role is to inspire and empower Cabin Crew to deliver exceptional customer service while maintaining safety and security standards, and fostering a culture of engagement, development, and performance.
What kind of professional development opportunities are provided?
British Airways encourages employees to consider opportunities across the business for development and progression, allowing team members to take on new challenges and advance in their careers.
Are there any travel benefits for employees?
Yes, employees receive access to brilliant staff travel benefits, including unlimited basic and premium standby tickets on British Airways flights and up to 30 discounted ‘Hotline’ airfares per year for themselves, friends, and family.
How does British Airways support inclusion and diversity?
British Airways is committed to creating an inclusive workplace, recognizing the importance of diverse representation among its people and encouraging colleagues from all backgrounds and cultures to be part of their journey toward becoming a better airline.
What is expected from the Cabin Crew Manager in terms of engagement with the team?
The Cabin Crew Manager is expected to build strong, trusting relationships with colleagues, providing proactive engagement and pastoral care, and ensuring that Cabin Crew feel valued, supported, and inspired in their roles.
What type of decision-making is required in this role?
The Cabin Crew Manager must demonstrate confident decision-making, resilience, and the ability to navigate complex people and operational challenges, making effective decisions under pressure.