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Cabin Crew | Talent Pool

  • Job
    Full-time
    Expert Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You need 12 months of customer service experience, be 18+, proficient in English, have the right to work in the UK, and a passport for unrestricted global travel.
  • You will provide exceptional service, maintain safety and security protocols, and adapt to diverse customer needs with professionalism and care.

Requirements

  • 12 months of customer service experience
  • Aged 18 or over at time of application
  • Proficient in both spoken and written English
  • Have the right to work in the UK, and a passport that allows unrestricted global travel

Responsibilities

  • Deliver world-class service that upholds British Airways' reputation for excellence
  • Ensure all safety, security and operational procedures are followed to the highest standards
  • Adapt to different customer needs and circumstances with professionalism and care

FAQs

What is the role of Cabin Crew at British Airways?

The role of Cabin Crew at British Airways involves delivering world-class service and ensuring safety, comfort, and memorable experiences for passengers. Cabin Crew are responsible for following all safety and operational procedures while adapting to different customer needs with professionalism and care.

How can I express my interest in a Cabin Crew position?

You can express your interest by joining our talent pool, which is the first point of entry for future opportunities. By doing so, you'll be among the first to be contacted when Cabin Crew recruitment needs arise.

What qualifications are required to apply for a Cabin Crew position?

You must have at least 12 months of customer service experience, be 18 years or older at the time of application, and be proficient in both spoken and written English. Additionally, you must have the right to work in the UK and possess a passport that allows for unrestricted global travel.

What benefits do Cabin Crew members receive?

Cabin Crew members enjoy various benefits, including unlimited basic and premium standby tickets on British Airways flights, up to 30 discounted ‘Hotline’ airfares per year, Voluntary Private Healthcare, a Cycle to Work scheme, an Electric Car Scheme, a British Airways Pension Scheme, free eye tests, and access to various travel industry discounts and perks.

Is the Cabin Crew contract permanent?

Yes, the contract for Cabin Crew positions at British Airways is permanent.

How does British Airways support diversity and inclusion?

British Airways is committed to creating an inclusive workplace where diverse representation is valued. They actively recognize the uniqueness of their colleagues and aim to create a culture where everyone can be themselves, fostering innovation and creativity.

What locations may Cabin Crew be stationed in?

Cabin Crew opportunities may be available across British Airways Mainline at London Heathrow and London Gatwick, BA Cityflyer at London City Airport, and BA Euroflyer.

Will I receive support for my professional development as Cabin Crew?

Yes, British Airways encourages continuous development and offers opportunities for employees to take on new challenges and progress within the business.

How does British Airways ensure safety during flights?

As Cabin Crew, you will be expected to follow all safety and security procedures to the highest standards, ensuring passenger well-being is the top priority.

What type of experiences are valued in potential candidates for the Cabin Crew role?

Candidates with customer service experience, the ability to remain calm in challenging situations, effective teamwork, and genuine warmth in passenger interactions are valued.

The flag carrier of the United Kingdom

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.

Benefits

  • Discounted travel

    Heavily discounted air travel for yourself, friends and family accompanied with a generous annual leave entitlement or 26 days to turn your bucket list into reality.

  • Champion Sustainability

    Play a part in driving our sustainability agenda through fundraising for charity partners, volunteering for charities or championing our colleague diversity networks.

  • Become an ambassador

    Access our Graduate and Apprentice Networks to learn from current and former colleagues on our schemes, and volunteer to inspire the next generation to consider an aviation career.