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Cafe Customer Assistant

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Marks and Spencer

Sep 6, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • St Albans

Requirements

  • - Understands how M&S operates, its strategy, future and the role they play
  • - Committed to delivering excellent work fast with great attention to detail
  • - Open to and acts on feedback, asking for this regularly
  • - Sets performance objectives for self in conjunction with line manager and in line with business plans
  • - Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • - Is curious and asks questions to challenge the status quo – ask why the company does things the way it does
  • - Effective at communicating their intentions to others; ensures communication is clear and simple
  • - In control of their own reactions and considers how to share their perspective to create better reaction for team
  • - Copes well with change and work challenges and recovers quickly from its impact
  • - Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • - Contributing to store sales and cost control
  • - Work across the store to get things done right first time within timescales
  • - Comprehensive knowledge of customer shopping channels
  • - Good level of product knowledge and services across the store
  • - Up to date knowledge of the commercial operation and brilliant basics
  • - Good level of digital capability and use of digital tools and applications
  • - Understand customer needs and spot selling opportunities
  • - Adapting to change
  • - Good knowledge of VM principles

Responsibilities

  • - To deliver a great shopping experience for their customers, putting customers before task every time
  • - Champion new ways of working within stores through an open mindset and positive attitude
  • - Complete tasks and processes that deliver ‘best in town’ standards
  • - Serve and sell across all channels brilliantly well
  • - Be the voice of our customer to help us continually improve
  • - Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • - Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • - Skilled to utilise all digital tools and communication channels to do the job
  • - Share customer and colleague feedback to help us do things better
  • - Share knowledge and experience with colleagues to support others in building skill and confidence
  • - Own their own learning & development and proactively access digital learning solutions
  • - Know the daily sales targets, priorities, promotions & selling opportunities
  • - Have great product knowledge to sell and recommend our products and services
  • - Proactively engage with customers to understand their needs and make recommendations
  • - Understand the store priorities and their part to play
  • - Complete tasks with pace and in line with SOPs
  • - Minimise cost and waste through good process practice
  • - Follow safe and legal working practices

FAQs

What are the working hours for the Cafe Customer Assistant position?

The working hours for the Cafe Customer Assistant position are Sunday from 10:30 AM to 3:15 PM and Saturday from 12:00 PM to 4:45 PM.

What is the main purpose of the Cafe Customer Assistant role?

The main purpose of the Cafe Customer Assistant role is to deliver a great shopping experience for customers, prioritize customer needs, champion new ways of working, and maintain high standards in the store.

What are the key responsibilities of a Cafe Customer Assistant?

Key responsibilities include serving customers on the shop floor and at service points, maintaining store presentation standards, utilizing digital tools, sharing feedback for improvement, engaging with customers to understand their needs, and completing tasks efficiently.

What skills are necessary for the Cafe Customer Assistant position?

Necessary skills include strong customer service abilities, attention to detail, effective communication, adaptability, proficiency in digital tools, and good product knowledge.

Is previous experience in a customer-facing role required for this position?

While previous experience in a customer-facing role is beneficial, it is not explicitly required. A commitment to excellent customer service and a willingness to learn are essential.

How important is teamwork in the Cafe Customer Assistant role?

Teamwork is very important in this role, as the Cafe Customer Assistant will work closely with colleagues, share knowledge and feedback, and support each other in building skills and confidence.

What kind of training is provided for new employees?

New employees are encouraged to take ownership of their own learning and development and can access digital learning solutions to enhance their skills and knowledge.

What opportunities are there for growth or advancement in this position?

Opportunities for growth or advancement may include setting performance objectives with a line manager and actively seeking feedback to improve and take on more responsibilities within the store.

How do we handle customer feedback?

Customer feedback is actively sought and shared to help improve services and operations within the cafe, ensuring that we continually enhance the customer experience.

What should I do if I want to apply for the Cafe Customer Assistant position?

If you wish to apply for the position, please submit your application through our official job portal or contact the store leadership for further details on the application process.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan