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Cafe Team Member

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Tesco

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Salisbury

AI generated summary

  • You need a commitment to customer service, knowledge of Health and Safety, teamwork skills, strong communication, multitasking ability, adaptability, and initiative in a fast-paced environment.
  • You will clean kitchen equipment, serve customers efficiently, follow food safety regulations, manage stock, prepare menu items, resolve complaints, and maintain café cleanliness.

Requirements

  • You will need
  • A commitment to hospitality and excellent customer service.
  • Knowledge of Health and Safety standards.
  • The ability to work efficiently and maintain a clean environment.
  • Personal
  • Comfortable working in a team.
  • Great communicator with a proactive attitude.
  • Ability to multitask and work well under pressure.
  • Confident using your initiative to improve ways of working.
  • Good at planning and keeping things organised.
  • Adaptable to working in the buzz of a fast-paced environment.

Responsibilities

  • Keeping kitchen equipment and utensils clean and tidy.
  • Serving customers quickly, efficiently and with care.
  • Following food safety and hygiene regulations while keeping daily records.
  • Practising first in, first out (FIFO) stock rotation to keep our food fresh.
  • Accepting deliveries and handling the safe storage of food.
  • Being aware of (and following) all operational policies and procedures.
  • Preparing, cooking, and serving food according to our café’s delicious menu.
  • Making sure we maintain our standards and all food products are available.
  • Knowing our café’s menu inside and out and serving food exactly as it’s intended.
  • Resolving customer complaints and passing on information to the Café Manager.
  • Staying up-to-date with business communications and exciting new initiatives.
  • Clearing and sanitising tables so our café stays clean.

FAQs

What are the working hours for the Café Team Member position?

The Café Team Member position offers flexible working hours, with a minimum guarantee of 8 hours per week. Specific hours will be scheduled within designated availability windows, with 3 weeks' notice provided for shifts.

Is there a minimum age requirement to apply for this role?

Yes, you need to be 18 years or older to apply for the Café Team Member position.

What are the key responsibilities of a Café Team Member?

Key responsibilities include keeping kitchen equipment clean, serving customers efficiently, following food safety regulations, keeping the café tidy, and preparing and cooking food according to the menu.

What skills and qualities are required for this role?

A commitment to hospitality, knowledge of Health and Safety standards, the ability to multitask, strong communication skills, adaptability in a fast-paced environment, and the ability to work as part of a team are all essential for this role.

What benefits do Café Team Members receive?

Benefits include discounts at stores, flexible working opportunities, retirement savings plans, life assurance, access to wellbeing services, uniforms, holiday starting at 28 days, and access to colleague networks.

Are there opportunities for career progression within this role?

Yes, there are opportunities for progression within the organization as you develop your skills and gain experience in the café environment.

How does Tesco promote diversity and inclusion in the workplace?

Tesco is committed to diversity, equity, and inclusion, ensuring that all employees feel represented and can be themselves at work. The company welcomes individuals from various backgrounds and actively supports flexible working arrangements.

What is the process for handling customer complaints?

If a customer complaint arises, Café Team Members are responsible for resolving the issue to the best of their ability and then passing on further information to the Café Manager for resolution.

How does Tesco ensure a clean working environment?

Cafés maintain cleanliness by having Team Members clear and sanitize tables, keep kitchen equipment tidy, and adhere to food safety and hygiene standards throughout their shifts.

Can I request flexible working hours when applying?

Yes, you can request flexible working hours from day one, and Tesco encourages discussions about flexible working arrangements during the application process.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.