Logo of Huzzle

Home

Matches

Explore

Manage

Call Center Receptionist - Brooklyn, NY

image

Optum

Aug 28, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Brooklyn

Requirements

  • Required Qualifications:
  • High School Diploma/GED (or higher)
  • 1+ years of customer service or healthcare related experience
  • Intermediate level of proficiency with Microsoft Office programs
  • Preferred Qualifications:
  • Knowledge of insurance carriers and managed care plans
  • Epic experience
  • 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
  • Interest in cross training as a Medical Assistant
  • Soft Skills:
  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with health care providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

  • Answering a high volume of inbound calls and making outbound calls while following a script
  • Responding to questions and concerns along with creating patient cases for other staff
  • Making appointments, confirming appointments, and rescheduling appointments
  • Providing support from start to finish to resolve patient inquiries or concerns
  • Ensuring patient satisfactory while providing the high level of care
  • Support Center Admin and leadership team with a unified approach complying with all UHG expectations and protocols
  • Communicate to center leadership any concerns or updates regarding call center teammates
  • Identify and communicate on workflow barriers or process opportunities. Gather data and examples to present. Also come prepared with ideas of how we could resolve
  • Call flow reports-obtain and present both weekly and monthly updates
  • High level of proficiency and understanding of Unity
  • Attend meeting to present collected data as requested by Center Admin
  • Elevated call volume-report when peaks occur and when leadership was notified. Also report low call volume times and track
  • Adapt Lunch rotation schedule as needed. Coordinate with Center Admin on upcoming PTO and coverage plan to ensure proper staffing/coverage for call center
  • Monitor daily call center average wait times and abandoned rates. Encouraging teammate to adjust workflow during peaks
  • Monitoring completion of assigned call center teammate tasks
  • Ensuring teammates are up to date, educated and utilizing resources available to support their role and expectations
  • Reporting and sharing of call center metrics
  • Reporting and sharing of Individual call center teammate statistics
  • Total number of calls answered by teammate
  • # hours worked per week
  • Average talk time (length of time on calls)
  • Notes pertaining to any large variances-why they are occurring and what actions will be taken to resolve
  • Other duties as assigned

FAQs

What are the working hours for the Call Center Receptionist position?

The working hours are Monday through Saturday, from 12:00 pm to 8:00 pm on weekdays and from 8:00 am to 4:00 pm on Saturdays. One day off during the week will be determined by the hiring manager upon hire.

What are the primary responsibilities of the Call Center Receptionist?

The primary responsibilities include answering a high volume of inbound and outbound calls, responding to patient inquiries, making and confirming appointments, resolving concerns, and supporting the care team in achieving financial, clinical, and service goals.

What qualifications are required for this position?

A high school diploma or GED (or higher), 1+ years of customer service or healthcare-related experience, and intermediate proficiency with Microsoft Office programs are required.

Is previous medical office experience preferred?

Yes, having 1+ years of experience in a medical front office position is preferred, especially related to scheduling appointments, checking patients in and out, insurance verification, and maintaining records.

What soft skills are important for this position?

Important soft skills include the ability to work independently, strong organizational and time management skills, the ability to multi-task, and excellent verbal and written communication skills.

What is the salary range for this position?

The salary range for New York residents is between $16.00 to $28.27 per hour, depending on factors such as local labor markets, education, and work experience.

Are there benefits offered for this position?

Yes, the position includes a comprehensive benefits package, including paid time off, medical and dental plans, 401(k) savings plan, education reimbursement, and more.

What is the location of this job?

The job is located at 7119 13th Ave., Brooklyn, NY 11228.

Is UnitedHealth Group an equal opportunity employer?

Yes, UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, ensuring consideration for employment without regard to race, color, religion, sex, or other protected characteristics.

Do I need to pass a drug test to work in this position?

Yes, candidates are required to pass a drug test before beginning employment.

Is there a possibility for cross-training in other roles?

Yes, there is an interest in cross-training candidates as Medical Assistants.

image

Optum

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Optum is a health services and technology company that provides a wide range of solutions to improve healthcare delivery and outcomes. They offer services in healthcare management, data analytics, pharmacy benefit management, and technology solutions to healthcare providers, payers, employers, and government agencies. Optum's ultimate mission is to improve the health system's efficiency and effectiveness, creating a healthier world for everyone. Their purpose lies in collaborating with healthcare partners to address complex challenges, such as improving care coordination, reducing healthcare costs, and enhancing patient experiences. By leveraging data-driven insights and innovative technology, Optum aims to empower healthcare professionals and organisations to deliver high-quality, patient-centered care and drive positive healthcare outcomes for individuals and communities worldwide.

Culture & Values

  • Integrity

    Honour commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future, learn from the past.

  • Performance

    Demonstrate excellence in everything we do.