Call Center Sales Rep

Spectrum

Apr 23

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Sales & Business Development
Largo

Requirements

Ability to read, write, speak and understand English
Ability to communicate with customers and colleagues in a clear, straight forward and professional manner
Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
Demonstrated computer and consumer electronics skills
Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
Effective verbal and written communication skills
Effective organizational skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
Ability to perform job at workstation for prolonged periods of time
Ability to work variable hours; may include weekends, holidays, and split days off
High school diploma or equivalent
Call center sales experience preferred – 2

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.
Promote and communicate current marketing campaigns and promotions.
Work with other departments, as necessary, to resolve customer issues.
Perform other duties as required by supervisor.

FAQs

What is the hourly base pay for this position?

The hourly base pay for this position is $18.00.

What is the target hourly earnings with commission and incentives?

The target hourly earnings with commission and incentives is $26.19/hour, which equates to $54,471 annually.

What are the top performers able to earn in this role?

Top performers can earn up to $81,000, plus additional incentives.

Are there any benefits related to internet, TV, and phone services?

Yes, employees may qualify for free internet, TV, and phone services, although restrictions do apply.

What kind of sales calls will I be handling?

You will be handling inbound sales calls to acquire new customers and sell additional products and services to existing customers.

Is prior experience in call center sales necessary?

While not required, 2 years of call center sales experience is preferred.

What educational qualifications are needed for this position?

A high school diploma or equivalent is required.

What skills are essential for this role?

Essential skills include effective communication, sales techniques, organizational skills, computer skills, and the ability to work variable hours, including weekends and holidays.

What is the work environment like?

The work environment is an office setting.

Does the company consider criminal history during the hiring process?

Yes, a qualified applicant's criminal history will be considered in a manner consistent with applicable laws, including local ordinances.

How does the company value its employees?

The company believes in offering a comprehensive pay and benefits package that rewards employees for their contributions and supports their well-being throughout their career.

What is the company known for?

The company is known in the United States by its Spectrum brands, including Spectrum Internet®, TV, Mobile and Voice, among others.

Spectrum

Telecommunications

Industry

10,001+

Employees

Mission & Purpose

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals.