You need customer support experience, a history of exceeding quotas, excellent communication, CRM familiarity, adaptability, and strong multi-tasking and time management skills.

You will handle inbound and outbound calls, follow scripts, address customer needs, upsell products, maintain records, attend training, and meet performance targets.

Customer Relations

Hospitality & Retail

United Kingdom

Doncaster

Sheffield

Nottingham

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We are working with a great team in the renewables sector who are looking for a call centre agent to join their team on a permanenet basis. You do not need to have renewables experience, however a strong background in call centre work and a high attention to customer service is essential. Responsibilities - * Manage large amounts of inbound and outbound calls in a timely manner * Follow communication “scripts” when handling different topics * Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives * Seize opportunities to upsell products when they arise * Build sustainable relationships and engage customers by taking the extra mile * Keep records of all conversations in our call centre database in a comprehensible way * Frequently attend educational seminars to improve knowledge and performance level * Meet personal/team qualitative and quantitative targets Your Background - * Previous experience in a customer support role * Track record of over-achieving quota * Strong phone and verbal communication skills along with active listening * Familiarity with CRM systems and practices * Customer focus and adaptability to different personality types * Ability to multi-task, set priorities and manage time effectively The role is based in Worksop you will be required to attend the office everyday. In return you will receive - * £25,000 per annum * Company pension after 3 months * 25 days holiday plus bank holidays * Company social events * Great career progression options To apply please use the links below and we will cpome back to youi with in 24 hours if your experience is suitable

We are working with a great team in the renewables sector who are looking for a call centre agent to join their team on a permanenet basis. You do not need to have renewables experience, however a strong background in call centre work and a high attention to customer service is essential. Responsibilities - * Manage large amounts of inbound and outbound calls in a timely manner * Follow communication “scripts” when handling different topics * Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives * Seize opportunities to upsell products when they arise * Build sustainable relationships and engage customers by taking the extra mile * Keep records of all conversations in our call centre database in a comprehensible way * Frequently attend educational seminars to improve knowledge and performance level * Meet personal/team qualitative and quantitative targets Your Background - * Previous experience in a customer support role * Track record of over-achieving quota * Strong phone and verbal communication skills along with active listening * Familiarity with CRM systems and practices * Customer focus and adaptability to different personality types * Ability to multi-task, set priorities and manage time effectively The role is based in Worksop you will be required to attend the office everyday. In return you will receive - * £25,000 per annum * Company pension after 3 months * 25 days holiday plus bank holidays * Company social events * Great career progression options To apply please use the links below and we will cpome back to youi with in 24 hours if your experience is suitable

Call Centre Agent

Requirements

Responsibilities

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