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Call Centre / Customer Service - Reservations Sales Representative (Home Based / Remote)

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Enterprise

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • United Kingdom
    Remote
  • 4d left

AI generated summary

  • You need excellent communication skills, target-driven sales experience, a noise-free home office, a Windows PC, stable wired internet, and the ability to pass a security check.
  • You will handle inbound calls, assist with bookings and queries, maintain exceptional customer service, and communicate company values while converting inquiries into rentals.

Requirements

  • Ability to build a personal rapport with the customer
  • Prior call center experience preferred but not essential
  • Experience in a target driven sales environment whereby you have been accountable to minimum performance expectations
  • Excellent communication skills
  • Confident telephone manner
  • Ability to work independently and to be self-motivated
  • Strong PC skills and technical aptitude
  • This role must be performed from within the UK
  • Available to work 5 shifts Monday to Sunday 8am - 7pm (40 hrs per week)
  • Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
  • A Windows Desktop / Laptop PC (Macs are not accepted) Windows 10 (or above)
  • 17 inch monitor or above required
  • Webcam and VOIP headset required
  • Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
  • Router must be VOIP compatible
  • Minimum upload speed of 10 mbps and Minimum download speed of 50 mbps
  • Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality

Responsibilities

  • Listening to customer requirements and presenting appropriate solutions
  • Converting rental enquiries to bookings
  • Relationship building by maintaining exceptional customer service standards
  • Inbound calls; taking bookings, dealing with customer queries, applications, cancellations and other administrative duties
  • Communicating company values to our customers

FAQs

Do we support remote work?

Yes, this position is fully home-based and allows for remote work.

What is the salary for this position?

The salary for this role is £26,900 per annum.

What are the working hours for this role?

This role requires full-time commitment of 40 hours per week, with shifts allocated between 8am and 6:30pm, Monday to Sunday.

When is the start date for this position?

The start date for this role is either Monday, 9th February or Monday, 9th March 2026.

Is prior call center experience required for this job?

Prior call center experience is preferred but not essential.

What skills are required for this role?

Required skills include excellent communication, a confident telephone manner, the ability to build rapport with customers, and strong PC skills.

Do I need to provide my own equipment for this job?

Yes, candidates must provide a suitable home-office environment and the necessary equipment including a Windows PC, monitor, webcam, and VOIP headset.

What internet requirements are necessary for this role?

Applicants must have a wired internet connection, with a minimum upload speed of 10 mbps and download speed of 50 mbps.

Is there a specific location requirement for applicants?

Yes, this role must be performed from within the UK.

Will I need to undergo a security check?

Yes, all applicants must have the ability to pass a security check involving financial probity and basic criminality.

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Enterprise

Travel & Leisure
Industry
10,001+
Employees
1957
Founded Year

Mission & Purpose

It all started with Jack Taylor and seven cars. Now, Enterprise, Alamo and National have teams of talented people in countries around the world. That means, no matter where you live, there’s probably a great opportunity with us right down the road.

Culture & Values

  • Our brands are the most valuable things we own

    Our reputation is everything, and every employee has a stake in protecting our brands and helping our business grow.

  • We work hard … and we reward hard work

    Running a successful business is hard work. When our team members commit to their responsibilities and future, they receive the accolades and rewards they deserve.

  • Customer service is our way of life

    Our goal is to exceed every customer’s expectations. And that starts with our people. One customer. One handshake. One delivered promise at a time.

  • Great things happen when we listen … to our customers and to each other

    We achieve our high level of service by taking the time to understand the needs of every customer and employee. And that leads us to new opportunities.

  • Personal honesty and integrity are the foundation of our success

    We treat every person who walks through our door with respect. Whether it’s a customer or an employee, our focus is on building loyal, long-term relationships by meeting their needs and earning their trust.

  • We strengthen our communities – one neighbourhood at a time

    The Enterprise business began in neighbourhoods. We owe our success to the people in the communities where we live and work. We’re committed to supporting them and growing – together.

  • Our company is a fun and friendly place where teamwork rules

    Decades after he stepped down from day-to-day management, Jack Taylor was still greeting employees with the question, "Are you having fun?" Because that’s how our teams grow – having a good time while working together toward a common goal.

  • Our doors are open

    Ours is an inclusive environment. From employees to customers to business partners, we embrace the differences that make us successful and unique.

Benefits

  • Sick Pay

  • Maternity & Paternity Leave

  • Life Insurance

  • Pension Plan

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