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Care Management Support Assistant

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Humana

Dec 20

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare

AI generated summary

  • You must live in Florida, have 2+ years of admin experience, be proficient in Word, Outlook, and Excel, excel in customer service, and have a dedicated home office for PHI protection.
  • You will monitor member eligibility with state agencies, interpret policies, and prioritize tasks under minimal supervision, adhering to quality standards within defined parameters.

Requirements

  • This position is remote, but candidate MUST reside in state of Florida
  • Proficient in Word, Outlook, and Excel
  • 2 or more years of administrative support experience
  • Excellent customer service and communication skills
  • Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
  • A dedicated home office space, with a locked door, lacking ongoing interruptions to protect member PHI/HIPAA information

Responsibilities

  • Works directly with state agencies to monitor members eligibility
  • Decisions are typically focused on interpretation of area/department policy and methods for completing assignments
  • Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
  • Schedule will be Monday-Friday 10:30am-7:00pm EST

FAQs

What is the job title of this position?

The job title is Care Management Support Assistant.

Is this position remote?

Yes, this position is remote, but the candidate must reside in the state of Florida.

What are the required qualifications for this position?

The required qualifications include proficiency in Word, Outlook, and Excel, 2 or more years of administrative support experience, excellent customer service and communication skills, the ability to manage multiple or competing priorities, and a dedicated home office space.

What are the working hours for this position?

The working hours are Monday through Friday, from 10:30 am to 7:00 pm EST.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include an Associate's Degree, experience working in women’s healthcare or obstetrics, being bilingual, previous call center or customer service experience, and case management experience.

What type of benefits does Humana offer?

Humana offers a variety of benefits including health benefits effective day 1, paid time off, holidays, 401(k) retirement savings plan with employer match, tuition assistance, parental and caregiver leave, and more.

What is the pay range for this position?

The pay range for this position is between $39,000 and $49,400 per year, depending on geographic location and individual qualifications.

Will there be any travel required for this position?

Yes, while this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

How does Humana ensure the protection of personal information?

Humana requires a dedicated home office space and adherence to privacy standards to protect member PHI/HIPAA information.

Is there an interviewing process for this job?

Yes, Humana will use an interviewing technology called HireVue as part of the hiring process.

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Humana

Science & Healthcare
Industry
1001-5000
Employees
1961
Founded Year

Mission & Purpose

At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.