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Carelink Operator

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Hatched Recruitment Group

Oct 11, 2024

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Healthcare
  • Derby

AI generated summary

  • You must handle calls from vulnerable individuals, arrange emergency assistance, work varied shifts, and input data while monitoring Lone Workers using the Carelink service.
  • You will handle calls, respond to emergencies, record incidents, test equipment, and coordinate with support services, ensuring efficient assistance for users connected to Care Link.

Requirements

  • To provide a call handling and telephony service, answering calls professionally through the specialist computerised call handling system, from vulnerable people in their own homes sometimes of a life threatening and/or emergency nature and arranging for emergency assistance when required
  • Working day and afternoon shifts including unsociable hours. 07:00am to 15:00pm and 15:00pm to 23:00pm.
  • To undertake data inputting and creation of referrals and equipment for the service and to monitor and act in relation to all Lone Workers using the Carelink service.

Responsibilities

  • Receive calls at Derby Care Link via the computerised call handling system and take or initiate necessary action to respond to the incident.
  • Receive referrals and calls from members of the public or agencies requesting the services of the Social Services out of hours Team and initiate the appropriate action in response to the call.
  • Record the nature of all calls received and action initiated, by data input onto the computerised call handling system or other recording systems.
  • Report any faults on the alarm equipment linked to Derby Care Link.
  • Carry out tests on installations, fault find and report as necessary.
  • Outside of normal office hours, to receive emergency and repair calls from users connected to the Derby Care Link or from the general public relating to any of the Council's services. Take appropriate action to pass on requests to the appropriate contractor, Council department or Council officer, in accordance with instructions given.
  • Contact Support Officers as necessary to arrange home visits.
  • On occasion, to respond to emergency situations arising from those connected to Carelink. This will include giving access to emergency services and assisting with lifting uninjured fallers.
  • Complete switchover arrangements with Supported Living/ Sheltered Housing staff, going off/returning to duty.
  • Update information as it applies to individual users connected to Derby Care Link by the input of data to the Piper Network Controller or other recording systems.

FAQs

What is the hourly pay for the Carelink Operator position?

The hourly pay for the Carelink Operator position is $15 per hour.

What is the work schedule for this position?

The work schedule for this position is Monday to Friday, totaling 36 hours a week.

When does the position start?

The position is set to start as soon as possible (ASAP).

What are the working hours for the shifts?

The working hours are from 07:00 am to 15:00 pm for day shifts and from 15:00 pm to 23:00 pm for afternoon shifts, including some unsociable hours.

What are the main responsibilities of a Carelink Operator?

Main responsibilities include receiving calls, recording incidents, reporting equipment faults, handling emergency calls, and updating user information in the system.

Is prior experience required for this job?

While specific prior experience isn’t mentioned, familiarity with call handling and telephony services may be beneficial.

What type of calls will the Carelink Operator handle?

The Carelink Operator will handle calls from vulnerable people, including emergency and life-threatening situations, and referrals from the public or agencies.

Will there be training provided for this role?

The job description does not specify training, but it is likely that some training will be provided to familiarize new hires with the computerized call handling system.

Is this role full-time or part-time?

This role is a full-time position with a commitment of 36 hours per week.

Can the Carelink Operator respond to emergency situations?

Yes, the Carelink Operator is expected to respond to emergency situations, including assisting with lifting uninjured fallers and giving access to emergency services.

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Hatched Recruitment Group

Where STEM Talent Takes Flight

Human Resources
Industry
11-50
Employees
2018
Founded Year

Mission & Purpose

Hatched Recruit is a recruitment agency specializing in connecting top talent with organizations across various sectors. Their ultimate mission is to simplify and enhance the hiring process, ensuring that both candidates and employers find the perfect fit. By focusing on personalized service and deep industry knowledge, they aim to build lasting relationships that benefit all parties involved. Their purpose is to empower businesses by providing access to skilled professionals while helping candidates achieve their career goals in an efficient and supportive manner.