Case Administrator - Buckinghamshire & Milton Keynes (South Central) (Ref: 89806)

HM Prison and Probation Service

Aug 19, 2024

Applications are closed

Job
Full-time
Entry Level
Milton Keynes

Requirements

- Empathetic, patient, and organised individuals
- A commitment to equality and inclusion
- Understanding of the relevance of equality and inclusion to the work
- Ability to deal with a range of service users, including those in crisis or displaying inappropriate behaviour
- Competence in setting up and maintaining accurate offender and victim information on databases
- Effective communication skills, including telephone, paper, and email
- Ability to prepare, maintain, and collate case records and management information
- Organisational skills to manage appointments and directions
- Adherence to health and safety policies and procedures
- Capability to provide cover within the unit and to other units as needed
- Carrying out safeguarding children duties in accordance with statutory responsibilities and agency policies
- Demonstrating pro-social modelling skills by reinforcing positive behaviour and challenging anti-social behaviour
- Working within the aims and values of the National Probation Service

Responsibilities

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
Provide cover for an effective and efficient reception and telephone enquiry service.
Act as single point of contact within unit for specialist area of work as required.
Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
Carry out enforcement administration as required.
Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
Undertake specific Visor administration tasks in accordance with the procedures.
Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
Provide cover within the unit and to other units within the PDU and Division as appropriate.
Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
To work within the aims and values of PS.

FAQs

What is the salary for the Case Administrator position?

The starting salary for the Case Administrator position is £22,095.

What qualifications or experience are required for this role?

Specific qualifications and experience requirements are not detailed in the job description, but applicants should possess skills in administration and an understanding of the relevant policies and procedures.

How does the pay progression work for this role?

The National Probation Service offers annual pay progression through a Competency Based Framework (CBF), which allows for pay increases as your competence grows, in line with Civil Service Pay guidance.

Are there opportunities for professional development in this role?

Yes, there are opportunities for learning and development, as the role supports the growth of new skills and a rewarding career within the National Probation Service.

What type of working environment does the National Probation Service provide?

The National Probation Service promotes a working culture that encourages inclusion and diversity, alongside various flexible working options to enhance work-life balance.

Will I need to undergo a background check to apply for this position?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

Is there a formal recruitment process for this role?

Yes, interested candidates are required to complete a short application form and respond to behavioral and experience-based questions, with the application being sifted after the deadline.

What are the working hours for the Case Administrator role?

This role may involve some out-of-hours work, but specific hours are not detailed in the job description.

How important is confidentiality in this role?

Maintaining confidentiality is crucial, as the post holder will handle sensitive information in accordance with established policies.

What type of support will be provided to new employees?

New employees can expect to work within a supportive team environment that thrives on sharing knowledge and expertise.

HM Prison and Probation Service

Preventing victims by changing lives.

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Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.