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Case Administrator - Permanent Part Time 0.5 FTE - Cornwall & Plymouth (Ref: 16771)

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HM Prison and Probation Service

2d ago

  • Job
    Full-time
    Entry Level
  • Government & Politics
    People, HR & Administration
  • Plymouth

AI generated summary

  • You must have the right to work in the UK, and be a UK national, Irish citizen, Commonwealth citizen, or eligible under EUSS. A criminal record check is required.
  • You will ensure efficient processes, maintain systems, collate probation information for case files, and manage enquiries from colleagues and people on probation in a busy environment.

Requirements

  • Right to work in the UK
  • You must have the right to work in the UK and Civil Service (https://www.gov.uk/government/publications/nationality-rules).
  • Skilled Worker visa changes from 22 July 2025
  • In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa.
  • From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas.
  • As a Result:
  • HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.
  • If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
  • If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.
  • If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
  • HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
  • Civil Service recruitment: nationality rules
  • This Job Is Broadly Open To The Following Groups:
  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  • Successful candidates must undergo a criminal record check.
  • People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Responsibilities

  • all processes run efficiently
  • systems are maintained properly
  • probation information is collated and prepared for case files
  • You’ll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

FAQs

What is the job title for this position?

The job title is Case Administrator - Permanent Part Time 0.5 FTE.

Where is the job located?

The position is based at several locations in Cornwall and Plymouth, specifically NPS 3 Kings Avenue St Austell PL25 4TT, NPS Endsleigh House Camborne TR14 8DN, and NPS St Catherines House Plymouth PL1 2TS.

What are the working hours for this role?

This is a part-time position at 0.5 FTE, which typically involves working half of the full-time hours.

Is there an expectation for travel in this role?

Yes, there is an expectation to travel for meetings and team days, and you may occasionally need to work from the office.

Do you need a vehicle for this position?

Yes, having your own vehicle is preferable due to the geographical location of the roles.

What is the starting salary for this position?

The starting salary is £24,549, pro-rata.

Does the Probation Service offer pay progression?

Yes, the Probation Service offers annual pay progression through a Competency Based Framework (CBF) for eligible employees.

What kind of environment does the role support?

The role supports a hybrid working environment, allowing for flexibility in working from home and in-person attendance for core meetings.

What kind of skills are desired for this role?

We are looking for empathetic, patient, and organized individuals with strong communication skills.

Are there opportunities for professional development?

Yes, there are opportunities for learning and development, including a working culture that encourages inclusion and support.

Is this role eligible for a Skilled Worker visa?

No, this role is not eligible for a new Skilled Worker visa as per current immigration rules effective from 22 July 2025.

What does the application process involve?

The application process includes completing a short application form and responding to Civil Service Behaviours and Experience-based questions, as well as taking the Civil Service Judgement test (CSJT).

What are the nationality requirements for this job?

This job is broadly open to UK nationals, Irish nationals, Commonwealth nationals with the right to work in the UK, and EU nationals with settled or pre-settled status under the European Union Settlement Scheme (EUSS).

What benefits are offered in this role?

Benefits include access to a Civil Service pension, annual leave, public holidays, season ticket advance, and the opportunity for a range of flexible working options.

Who should I contact if I have questions about the role?

You can contact Laura Crook at Laura.Crook1@justice.gov.uk for inquiries regarding the role.

What is the main purpose of the Case Administrator position?

The Case Administrator plays a vital support role in probation teams, helping to keep the public safe while giving individuals a chance to turn their lives around.

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HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.