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Cast Member (Summer Temp)

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The Walt Disney Company

20d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must have a passion for Guests, attention to detail, flexibility, teamwork, good communication, and a professional appearance. Retail experience helpful; training provided for specific tasks.
  • You will maintain store standards, assist with stock and deliveries, provide excellent guest service, process transactions, and engage with guests while adhering to company policies and safety guidelines.

Requirements

  • Passion for interacting with Guests of all ages.
  • Attention to detail and ability to prioritise Guests and tasks.
  • Retail/service experience in sales preferred but training will be given.
  • Flexibility to work different day/shifts as needed based on availability given.
  • Ability to assist with store events which may be scripted or non-scripted.
  • Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill.
  • Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
  • Time management and organisational skills.
  • Success in working in a team environment.
  • Good communication skills being able to adjust communication to the guest.
  • Professional appearance.
  • Ability to learn about the product and the franchise.
  • Visual merchandising experience (albeit training will be given).
  • Cash handling and till work/card transitions (albeit training will be given).
  • Discount eligibility checks and integrity.

Responsibilities

  • Takes a proactive role in maintaining Disney brand standards.
  • Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
  • Maintains and participates in producing company visual standards to present an outstanding Store environment.
  • Ensures that all new product is on stage so that the Guest experiences the most current assortment.
  • Assists with stock deliveries and replenishment to agreed standards.
  • Participates in markdowns, event set-up and Stage Sets.
  • Achieves financial and efficiency goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
  • Sets priorities and handles time effectively and efficiently.
  • Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
  • Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling.
  • Promotes Guest loyalty by demonstrating detailed product knowledge and providing outstanding guest service.
  • Provides friendly, accurate and efficient service.
  • Listens and asks questions to identify and meet Guests’ needs.
  • Engages Guests at their level allowing them to become a part of the story.
  • Adapts to changing needs of Guests while maintaining a high level of service.
  • Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
  • Uses creativity, language, store tools and product to bring stories to life.
  • Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
  • Follows all safety guidelines.
  • Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
  • Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
  • Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs).
  • Supports initiatives that give back and have a positive impact on the internal and the external community.
  • Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
  • Ensures accuracy when completing Stock Inventory Counts and tasks.
  • Additional responsibilities and duties will be assigned based on the needs of the business.

FAQs

What is the duration of the Cast Member position?

The position is a fixed-term agreement that lasts until 30th September 2026.

How many hours will I be required to work per week?

You will be required to work 12 hours per week.

Is flexible availability required for this role?

Yes, flexible availability is necessary across the Summer Season.

What kind of experience is preferred for this position?

Retail/service experience in sales is preferred, but training will be given.

Will I receive training for the role?

Yes, training will be provided for various responsibilities, including visual merchandising and cash handling.

What kind of perks can I expect from this position?

Perks include free park entry for you, your family, and friends, as well as discounts on designated Disney products.

Are there opportunities to participate in community events?

Yes, you will have opportunities to participate in Company-sponsored events that integrate the Disney brand into the local community.

What is expected regarding grooming and appearance?

You are expected to maintain a professional appearance and adhere to grooming guidelines that uphold the integrity of the Disney brand.

What skills are important for this role?

Important skills include attention to detail, time management, good communication, and the ability to work successfully in a team environment.

Will I have the opportunity to engage with guests?

Yes, the role involves engaging guests in magical experiences and providing outstanding guest service.

Are there opportunities for career advancement within the company?

While this position is temporary, Disney often promotes from within, and outstanding performance may lead to future opportunities.

Do I need to be available for scripted and non-scripted store events?

Yes, you should be flexible and available to assist with store events, whether scripted or non-scripted.

How does Disney ensure compliance with safety guidelines and company policies?

You will be expected to follow all safety guidelines and demonstrate compliance with Company Policies, including Loss Prevention and Health and Safety Procedures.

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The Walt Disney Company

Entertainment & Media
Industry
10,001+
Employees

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!