Catering Assistant

Frimley Health NHS Foundation Trust

Sep 15, 2024

Applications are closed

Job
Full-time
Entry, Junior, Mid & Senior Level
Customer Relations
Hospitality & Retail

Requirements

Qualifications
Essential criteria
GCSE or Equivalent
Level 2 Food Safety Certificate
Desirable criteria
Foundation Certificate in Food Hygiene or Good knowledge of Food safety and Kitchen hygiene
Team player
Previous catering experience would be desirable
Experience
Essential criteria
Basic catering experience
Hygiene COSHH procedures
Desirable criteria
Experience in healthcare
Infection prevention and control
Skills
Essential criteria
Good communication skills
Customer focussed
Good time management skills

Responsibilities

- Undertake all duties relating to food service including:
- Prepare food service areas and equipment e.g. placing equipment ready for use (woks, fryers etc.)
- Serve food and drinks in patient/staff dining outlets and on the patient meal assembly belt
- Ensure a full supply of crockery and cutlery to the restaurant during service hours
- Deliver and collect meal trolleys to/from wards and departments
- Deliver catering supplies to wards and departments including call orders
- Menu collation, picking of all ward food according to menu choice and record information
- Undertake Preparation Of All Foodstuffs
- Assist in food preparation e.g. peeling vegetables, prepping salad items, traying up and labelling items
- Assessment of good portion control, manage food waste and appropriate record keeping
- Decant chilled food
- Regeneration of food and garnishing
- Adhere strictly to standard recipes and production methods, check food and beverages served, for quantity, quality and appearance and maintain correct standards of hygiene and temperature control as per HACCP
- Operate cash registers in retail areas, demonstrating due diligence at all times:
- Undertake cashier duties including receipt and accounting of cash and vouchers, operation of cash register to give correct change, ensuring cash security, maintaining records relating to cash handling, balance cash takings with till receipts and account for differences
- Comply with all organisational and departmental procedures relating to cash handling and security
- Replace or refund patients or retail customers to ensure immediate customer satisfaction, escalating to supervisor or manager as required

FAQs

What is the primary responsibility of a Catering Assistant at Frimley Health NHS Foundation Trust?

The primary responsibility of a Catering Assistant is to assist in providing a highly professional and customer-focused catering service to patients, staff, and visitors, which includes serving food, assisting in food preparation, and supporting the food service in wards and departments.

Is catering experience required for this role?

Catering experience is desirable but not essential, as full training will be provided to successful candidates.

What qualifications are required to apply for the Catering Assistant position?

Essential qualifications include a GCSE or equivalent and a Level 2 Food Safety Certificate.

Will I need to undergo any assessments during the recruitment process?

Yes, the recruitment process will include a Maths and English assessment, which must be passed to progress to the interview stage.

What type of team will I be working with?

You will be working as part of a motivated team in various café and restaurant settings within the Trust, including Café Glade, Crossroad café, and Courtyard restaurant.

What are the working hours for this role?

The role requires you to work 5 days out of 7 days.

Are there opportunities for career advancements in this position?

Yes, the role offers opportunities for career development through continuous training and the ability to make recommendations for improving service standards.

Is there a specific policy regarding cash handling for Catering Assistants?

Yes, Catering Assistants must comply with all organisational and departmental procedures relating to cash handling and security while undertaking cashier duties.

What are the core values of Frimley Health NHS Foundation Trust?

The core values are Committed to Excellence, Working Together, and Facing the Future, which guide the behaviour of staff in their treatment of patients, visitors, and each other.

What support does the Trust provide for new staff?

The Trust provides full training to ensure that new staff members can perform their duties effectively and comply with food hygiene regulations and departmental standards.

Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare

Industry

10,001+

Employees

2014

Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.