Logo of Huzzle

Home

Matches

Explore

Manage

Chargé(e) d'Affaires / Customer Account Leader F/H

image

Alstom

Jan 10, 2025

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Logistics

Requirements

  • Expérience ou compréhension des principes de gestion de stocks tels que FIFO et KANBAN.
  • Maîtrise de SAP et des outils de bureautique.
  • Connaissance des flux et procédures liés à l'activité de production.
  • Capacité à communiquer efficacement en anglais professionnel.
  • Capacité à communiquer et interagir avec les différents acteurs.
  • Rigueur et efficacité opérationnelle dans la gestion de tâches multiples.
  • Aptitude à la prise de décisions et sens des priorités.
  • Aptitude à impliquer et coordonner les acteurs nécessaires à la résolution des problèmes.

Responsibilities

  • Conduire la gestion de votre portefeuille clients en termes de délais, ventes et OTIF (On Time In Full).
  • Assurer une communication fluide et transparente avec les clients sur l'avancement de leurs commandes.
  • Suivre l'avancement des tests d'acceptation en usine avec les clients.
  • Négocier avec les clients les ajustements de planning et les quantités à livrer.
  • Anticiper et résoudre les problèmes potentiels en collaboration avec les différents départements.
  • Mettre en œuvre des plans de rattrapage et des actions correctives pour garantir la satisfaction client.
  • Effectuer le suivi administratif des commandes et la mise à jour des besoins clients dans l'ERP.
  • Traiter les litiges financiers et logistiques avec les clients.

FAQs

What is the main responsibility of the Chargé(e) d'Affaires / Customer Account Leader?

The primary responsibility is to manage customer accounts, ensuring that mobility solutions are delivered according to client expectations while coordinating with various departments.

What skills are essential for this role?

Essential skills include experience or understanding of stock management principles, proficiency in SAP and office tools, effective communication in professional English, and operational efficiency in managing multiple tasks.

Is prior experience in the railway sector required?

No, prior experience in the railway sector is not required; passion and mindset are prioritized over specific experience.

What kind of working environment can I expect?

You can expect a collaborative and agile working environment that encourages personal development and innovation.

What opportunities for career growth does this position offer?

This position offers opportunities to progress into management and leadership roles within the company, as well as the ability to explore various functions and countries.

Are there benefits related to work-life balance?

Yes, the company offers stability, challenging work, and a long-term career without daily routine, promoting a healthy work-life balance.

What is the company’s stance on diversity and inclusion?

The company is committed to creating an inclusive workplace and celebrates diversity across the 63 countries where it operates.

Will I receive training and development?

Yes, the company invests in your development through various learning programs aimed at enhancing your skills and career progression.

Is experience with ERP systems required for this job?

Yes, familiarity with ERP systems is part of the role, particularly in updating customer needs and managing orders.

Will I be working independently or as part of a team?

You will be working as part of a dynamic team, collaborating closely with various departments to achieve objectives.

image

Alstom

Mobility by nature

Transportation
Industry
10,001+
Employees

Mission & Purpose

Alstom commits to contribute to a low carbon future by developing and promoting innovative and sustainable transportation solutions that people enjoy riding. From high-speed trains, metros, monorails, trams, to turnkey systems, services, infrastructure, signalling and digital mobility, Alstom offers its diverse customers the broadest portfolio in the industry. With its presence in 63 countries and a talent base of over 80,000 people from 175 nationalities, the company focuses its design, innovation, and project management skills to where mobility solutions are needed most.