Chief Strategy Officer

NHS Business Services Authority

Today

Job
Full-time
Expert Level
Consulting
Business, Operations & Strategy
Leeds, +1

AI generated summary

You must lead strategy development, drive innovation and growth, foster partnerships, ensure risk management, and inspire high performance to deliver impactful national services.
You will drive strategic direction, manage stakeholder relationships, lead innovation and transformation, ensure compliance, oversee risk management, and enhance customer experience across NHSBSA services.

Requirements

Reporting to our CEO, you will lead the development and delivery of NHSBSA's strategy, ensuring high quality, efficient national services that deliver value for taxpayers and support frontline care.
A trusted advisor to the CEO and Board, you will bring insight, innovation and commercial acumen to drive growth, transformation and long term success.
This influential role spans strategy, business development, performance and assurance.
You will lead system wide transformation, identify and deliver growth opportunities, and build strategic partnerships across government, the NHS and key stakeholders.
You will ensure robust risk and assurance frameworks are in place, strengthening confidence in organisational performance.
As our Chief Strategy Officer, you will foster an innovative and customer focused culture and empower teams to deliver meaningful impact.
Inspiring high performance and strengthening organisational capability, you will ensure NHSBSA remains at the forefront of national business services.

Responsibilities

Shared Executive accountability, shaping the strategic direction of the organisation in order to achieve its vision and contribute to the development of the organisations strategic and annual business plans.
Developing and implementing appropriate strategies to actively manage our reputation with all stakeholders.
Lead a diverse directorate to actively drive and lead the strategic priorities of both the organisation and wider healthcare landscape, to meet the everchanging needs of the NHS.
Lead the transformation agenda to identify, evaluate and prioritise opportunities for cultivating innovative and transformational solutions.
Deliver an appropriate customer strategy which takes into account the customer needs in relation to all aspects of NHSBSA services and ensure that the customer proposition is communicated.
Collaborate with the Executive and Non-Executive Board in order to develop, finalise and produce the NHSBSA strategy, business plan and annual report, including developing a long term business plan.
Work collaboratively with business leaders and their teams to identify and analyse strategic initiatives, develop actionable strategic plans, and drive execution against plans.
As an Executive Member of the Board, playing an active and collaborative role in the effective management and achievement of the goals of the NHS Business Services Authority, recognising the significant impact our activities has on the national population and wider healthcare landscape, and enabling those to grow and be delivered.
Lead organisational and system wide innovation and drive the necessary system, people and culture changes to serve NHSBSA customers and stakeholders in a more consistent, customer driven, and efficient manner.
Lead organisational wide activity in response to cabinet office led initiatives, including ALB reviews and taxpayer value programme, supporting the organisation to deliver great taxpayer value through the identification of business improvements and validation of efficiencies.
Provide assurance to the Leadership Team, Board and our Sponsor that we are delivering against what we set out to through performance and benefits reporting delivered via monthly reporting and End of Year reports and balanced scorecards.
Provide executive leadership for the organisations risk management framework, ensuring risks are effectively identified, assessed, managed and reported.
Oversee and strengthen first and second line assurance processes across the organisation, ensuring clarity of roles, responsibilities and effective challenge.
Lead the relationship with Internal Audit, ensuring delivery of a robust, risk-based annual audit programme that supports the Head of Internal Audit Opinion.
Ensure audit recommendations and assurance findings are tracked, implemented and embedded to improve organisational effectiveness.
Collective Executive accountability for delivery of our Strategy.
Proactively build effective working relationships with Ministers, Senior DH officials, other ALBs, suppliers, key external partners and other key players in the Health Economy in order to promote best practice, develop business relationships and input into strategic initiatives.
Ensure there is appropriate medical and clinical expertise and support for the Leadership Team, wider organisation and external programmes of work that require a medical/clinical or professional focus.
Ensure we comply with our duties under Caldicott principles including the provision of a suitably qualified Caldicott Guardian.
Act as a driving force behind critical strategic, organisational and operational initiative, that impact both internally and wider into the health system.
Direct multiple business strategy programmes that produce recommendations for addressing major internal and external strategic issues, identify major growth opportunities and develop business plans for realising these opportunities; programmes may be within a business unit, across multiple business units, or involve the creation of a new business venture, such as a joint venture, equity alliance, acquisition, etc.
Bring a strong customer-focused, evidence based approach to unlock new insights, drive innovation and create value. Provision of tailored offerings to the wider system, including ICSs and PCNs.
Develop, with the input of senior colleagues, appropriate metrics for contract performance, ensuring that these are integral to contracts and allow for effective analysis, monitoring and reporting internally and externally.
Carrying out end-to-end reviews of NHSBSA services from a customer's perspective, identifying opportunities to improve and sharing best practice. Considering customer feedback from across the national population, KPIs and metrics, and working collaboratively with services and projects to ensure the best possible journey for customers across the whole system.
Provide expert leadership to develop and manage allocated business transformation programmes and activities, ensuring transformation is aligned to strategic priorities, delivers measurable benefits and supports long-term organisational objectives.

FAQs

What is the location of the Chief Strategy Officer role?

The role can be based in Leeds, Newcastle, or Eastbourne, with regular travel to Newcastle.

What are the primary responsibilities of the Chief Strategy Officer?

The primary responsibilities include shaping the strategic direction of NHSBSA, leading transformation agendas, managing stakeholder relationships, and ensuring effective governance and assurance frameworks.

How many days of annual leave does the Chief Strategy Officer receive?

The Chief Strategy Officer receives 27 days of annual leave.

What kind of pension benefits are offered?

The role offers an excellent pension with a 23.7% employer contribution.

Is flexible working available for this position?

Yes, flexible working options are available for this position.

What type of culture does NHSBSA promote?

NHSBSA promotes a culture that is innovative, customer-focused, collaborative, and energetic.

Are there any particular qualifications or experience required for the Chief Strategy Officer role?

While specific qualifications are not detailed in the job description, candidates are generally expected to have significant experience in strategic leadership, commercial acumen, and expertise in managing complex healthcare environments.

What is the Chief Strategy Officer's role in relationship management?

The Chief Strategy Officer will proactively build effective working relationships with various stakeholders, including ministers, senior officials, and external partners, to promote best practices and strategic initiatives.

How does the NHSBSA ensure its services meet customer needs?

The NHSBSA aims to deliver an appropriate customer strategy, conducts end-to-end reviews of services from the customer's perspective, and considers customer feedback to improve the overall customer experience.

Will the Chief Strategy Officer be involved in performance reporting?

Yes, the Chief Strategy Officer is responsible for providing assurance through performance and benefits reporting delivered via monthly reports and balanced scorecards.

NHS Business Services Authority

We deliver business service excellence to the NHS to help people live longer, healthier lives.

Science & Healthcare

Industry

1001-5000

Employees

2006

Founded Year

Mission & Purpose

NHS Business Services Authority (NHSBSA) provides a range of support services to the NHS in England, including administrative and operational functions such as processing prescriptions and managing NHS pensions. Their mission is to deliver high-quality, efficient, and effective services that support the NHS in delivering excellent patient care. Their purpose is to streamline NHS operations, improve service delivery, and ensure the effective management of resources and systems within the healthcare sector.