FAQs
What are the main responsibilities of the Clerical Officer - Health Records position?
The main responsibilities include filing, locating, retrieving, and preparing patient case notes, assisting patients, relatives, and staff with enquiries via telephone, and covering reception areas when required.
What qualifications do I need to apply for this position?
Applicants must have 5 GCSEs (or equivalent) Grade C or above including Maths and English, or an NVQ2 in relevant subjects such as customer care or administration.
Is previous experience in a healthcare setting necessary?
While previous healthcare experience is not explicitly required, clerical experience and customer care skills are essential. Knowledge of NHS targets is also important.
What skills are required for this role?
Candidates should demonstrate excellent oral and written communication skills, accuracy and attention to detail, flexibility, and the ability to work both independently and as part of a team. Good data entry/keyboard skills and a basic understanding of medical terminology are also desirable.
Will I need to work under pressure or to tight deadlines?
Yes, the role involves working to tight deadlines and meeting national waiting times, which requires effective prioritization and organization of tasks.
Does the position require handling confidential information?
Yes, maintaining confidentiality is essential in this role as you will be dealing with sensitive patient records.
What sort of environment will I be working in?
You will be working in a busy hospital environment, specifically within the Choice & Access team at Lincoln County Hospital.
What support does the Trust provide for staff work-life balance?
The Trust is committed to helping staff balance their work and home lives, ensuring they feel supported, valued, and appreciated.
Is there any specific training provided for this role?
While specific training details are not mentioned, candidates with relevant qualifications like ECDL or CLAIT may find their skills beneficial for the job.
What are the future goals of the Trust?
The Trust aims to achieve its strategic objectives through a five-year Integrated Improvement Plan focusing on providing outstanding care and improving health outcomes for the population it serves.
How can I apply for this job?
Interested candidates should review the job description and apply as soon as possible to seize the opportunity to work within a supportive environment at the Trust.