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Client Account Manager - Ticketmaster Sport

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Live Nation Entertainment

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Stoke-on-Trent
  • Quick Apply

AI generated summary

  • You need ticket office experience, XR Systems and Ticketmaster knowledge, strong communication skills, good computer proficiency, attention to detail, and a flexible, professional approach.
  • You will manage client relationships, provide technical support, implement account strategies, troubleshoot issues, and ensure effective communication across departments while achieving performance targets.

Requirements

  • Experience of working in a ticket office, ideally in a major sports venue, would be advantageous.
  • Proven years XR Systems experience and some Ticketmaster experience
  • Excellent communication skills
  • A flexible approach to working hours.
  • A calm, patient and professional manner
  • Highly motivated and conscientious; good time management skills
  • Ability to pay attention to detail.
  • Excellent team building skills.
  • Good computer skills: Microsoft Word, Excel & Outlook essential. Exposure to Microsoft SQL an advantage
  • Understanding of the Ticketing / Entertainment Industry
  • Experience of working in a ticket office, ideally in a major sports venue would be advantageous.
  • Proven years XR Systems experience and some Ticketmaster experience
  • Excellent communication skills
  • A flexible approach to working hours.
  • A calm, patient and professional manner
  • Highly motivated and conscientious; good time management skills
  • Ability to pay attention to detail.
  • Excellent team building skills.
  • Good computer skills: Microsoft Word, Excel & Outlook essential. Exposure to Microsoft SQL an advantage
  • Understanding of the Ticketing / Entertainment Industry

Responsibilities

  • Develop and maintain an in-depth understanding of each client's business needs whilst identifying potential new business opportunities or improved efficiencies through the application of TM technologies or operational practices.
  • Develop an in-depth understanding of our products/ services and their technical aspects.
  • Provide clients with technical guidance and best practices to maximise the value of our offerings.
  • Troubleshoot technical issues and coordinate with internal teams to resolve them efficiently.
  • Collaborate with clients to create and implement a tailored account strategy.
  • Ensure the client is aware of new product features and updates.
  • Handling phone calls and queries from all clients; ensuring effective communication with venues.
  • Developing client relationships through answering queries, providing systems support, and liaison with other departments to ensure the clients’ needs are met.
  • On-site support e.g. project go-live support, application & process troubleshooting and needs analysis activities
  • Liaising with relevant departments regarding client queries and sales enquiries
  • Ensuring that relevant departments including Client Services staff and TM Online staff are always fully informed in advance of forthcoming on-sales with relevant event information. Ensure that specific client information is accurate, up to date & accessible.
  • Providing support and training to new members of the department, clients and any other member of the TM group
  • Provide reporting to relevant Senior Management and Directors relating to site visits.
  • To produce for review, a weekly report of client activity including ticket sales as directed by the Senior Client Account Manager.
  • Carry out ad hoc and account management duties as required.
  • Achieve goals and targets set by the Senior Client Account Manager.
  • To promote and offer the highest level of customer service standards always to both internal and external customers.
  • To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior Client Account Manager.
  • To continuously seek ways in which to improve personal, team and business performance.
  • To assist with, and contribute to, the day-to-day administration of the Account Management Team under the guidance of the Senior Client Account Manager.
  • To comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company’s Health and Safety Policy.
  • To ensure that a clean, tidy, safe and secure working environment is always maintained.
  • To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.
  • To ensure that expenses are kept to a minimum and that the most cost-effective means of travel and accommodation are utilised to visit clients.
  • To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors.
  • To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company.

FAQs

What is the job title for this position?

The job title is Client Account Manager - Ticketmaster Sport.

Where is this job located?

The job can be located in Stoke-on-Trent, London, or Manchester in the United Kingdom, in a hybrid format.

What type of employment is being offered?

This is a permanent, full-time position.

What are the main responsibilities of the Client Account Manager?

The main responsibilities include providing proactive client account management, developing an understanding of client business needs, troubleshooting technical issues, and ensuring high standards of customer service.

Do I need previous experience in the ticketing industry?

While it is advantageous to have experience working in a ticket office, ideally in a major sports venue, it is not explicitly stated as a requirement.

What technical skills are required for this role?

Required skills include experience with XR Systems and some Ticketmaster experience, proficiency in Microsoft Word, Excel, and Outlook, and an understanding of the ticketing and entertainment industry.

What type of communication skills are needed for the Client Account Manager?

Excellent communication skills are essential for the role.

Is there a need for flexible working hours?

Yes, a flexible approach to working hours is required.

Will there be opportunities for training and support?

Yes, the Client Account Manager will provide support and training to new members of the department and clients.

How does Ticketmaster promote diversity and inclusion?

Ticketmaster is committed to creating an inclusive environment and encourages applications from people of all backgrounds regardless of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Are there any specific reporting requirements for the role?

Yes, the Client Account Manager is required to produce weekly reports of client activity, including ticket sales, for review by the Senior Client Account Manager.

What are the values that guide the work at Ticketmaster?

The values include Reliability, Teamwork, Integrity, and Belonging.

Are there opportunities for professional development?

Yes, the company encourages employees to develop their professional and personal aspirations and will provide opportunities for learning from talented colleagues.

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Live Nation Entertainment

Live Nation produces more concerts, sell more tickets and connects more brands to music than anyone else in the world.

Entertainment & Media
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing. With business operations and corporate functions across major divisions including Ticketmaster, Concerts, Media & Sponsorship and Artist Nation, we offer exciting opportunities across every discipline. Generous vacation, healthcare, and retirement benefits are just some of the perks we offer our full-time, global workforce. For any stage in your career, our benefits are designed to help you live life to the fullest. We offer student loan repayment, 6 months paid caregiver leave, Roadie Babies (bring your little ones & a caretaker on your work trips), Music@Home (cultivate your little ones music interest), and tuition reimbursement for ongoing career development. Plus, you'll have access to free concerts, festivals, and more through our exclusive employee ticket concierge.