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Client Enquiry Coordinator | Part-time

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Deloitte

Jan 14, 2025

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Melbourne

AI generated summary

  • You must have excellent communication skills, attention to detail, computer proficiency, and experience in switchboard roles. Knowledge of Enghouse TouchPoint and Microsoft Teams is a plus.
  • You will manage a complex switchboard, direct calls, assist clients, resolve issues, communicate via Microsoft Teams and email, and perform administrative tasks like updating databases.

Requirements

  • Excellent and professional phone manner
  • Strong ability to communicate effectively
  • Strong attention to detail
  • Resourceful with excellent critical thinking skills
  • Ability to work under pressure, particularly when working autonomously
  • Collaborative team member with the ability to work independently
  • Punctual
  • Competent computer skills and typing skills
  • Experience within a switchboard role would be a definite advantage
  • Enghouse/TouchPoint Attendant (switchboard system) experience in a large, multi-site corporate environment. Enghouse TouchPoint is primarily a software program using a computer application to answer calls
  • Experience with Enghouse/TouchPoint would be an advantage however not essential. Knowledge of Microsoft Teams would assist
  • Knowledge of Excel, Microsoft Outlook, Microsoft Word

Responsibilities

  • You will be the first point of contact for our callers, providing outstanding customer experiences across all our Australian Deloitte offices.
  • Day to day you'll be directing a number of calls related to our general business operations, class-actions, liquidation matters, client enquiries, tax-related enquiries and other requests that come through our main phone-line. You'll be able to deal with a complex environment and be able to find information quickly and efficiently to best service our clients and the general public.
  • As a primary point of contact for Deloitte Australia's national switchboard across nine offices, your main duties include:
  • Professionally managing a complex switchboard with efficiency and clarity.
  • Providing prompt and courteous assistance to callers, maintaining composure in all situations.
  • Utilising Microsoft Teams and email to communicate with recipients.
  • Resolving issues and offering additional support as needed.
  • Handling administrative tasks such as updating databases.
  • Accurately redirecting calls by utilising internal databases and systems (Citrixweb, APS, SharePoint, CM9, Deloitte intranet, Microsoft Outlook).

FAQs

What is the job title for this position?

The job title is Client Enquiry Coordinator.

What are the working hours for this part-time position?

The position requires 27.5 hours a week, working on rostered hours between 8:30 am - 5:30 pm, Monday to Friday.

Is this position permanent?

Yes, this is a part-time permanent opportunity.

What benefits are offered to employees at Deloitte?

Employees at Deloitte receive banking, finance, and wellbeing program discounts, along with various perks including retail discounts, wellbeing leave, paid volunteering days, and flexible working options.

What is the primary responsibility of the Client Enquiry Coordinator?

The primary responsibility is to manage inbound calls and provide exceptional customer experiences across all Australian Deloitte offices.

Is training full-time?

Yes, full-time availability is required during the training period.

What type of environment should applicants have experience in?

Applicants should have experience in a customer-centric environment such as a Concierge, Front-of-house team, or a professional Reception environment.

What technical skills are preferred for this role?

Preferred technical skills include knowledge of Microsoft Teams, Microsoft Excel, Microsoft Outlook, Microsoft Word, and experience within a switchboard role. Experience with Enghouse/TouchPoint is advantageous but not essential.

Will the Client Enquiry Coordinator need to cover for other staff?

Yes, the Coordinator will be required to cover sick and annual leave for other team members and may work extra paid hours when needed.

What qualities does Deloitte look for in a candidate for this role?

Deloitte seeks candidates who are organised, confident, possess a positive attitude, have excellent communication skills, strong attention to detail, and can work well under pressure, both independently and as part of a team.

What is the focus of working at Deloitte?

At Deloitte, the focus is on interesting and impactful work, continuous learning, innovation, and making a positive difference to clients and society.

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Deloitte

Consulting
Industry
10,001+
Employees
1845
Founded Year

Mission & Purpose

Deloitte, as one of the Big 4 global professional services firms, offers a comprehensive range of services including audit, tax, consulting, and advisory solutions to clients worldwide. Their ultimate mission is to deliver exceptional value to their clients by helping them navigate complex challenges, achieve sustainable growth, and stay ahead in an ever-changing business landscape. Deloitte's purpose lies in making an impact that matters and contributing to the success and well-being of their clients, people, and communities. With a team of skilled professionals and a commitment to innovation and collaboration, Deloitte strives to shape the future of business and create positive, lasting outcomes for their stakeholders.

Culture & Values

  • Lead the way

    We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.

  • Serve with integrity

    By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.

  • Take care of each other

    We look out for one another and prioritize respect, fairness, development, and well-being.

  • Foster inclusion

    We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.

  • Collaborate for measurable impact

    We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.

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