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Client General Manager

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American Express Global Business Travel

Aug 16, 2024

  • Job
    Full-time
    Senior Level
  • United States
    Remote

AI generated summary

  • You need 5+ years in global account management, proven leadership in travel, consultative selling, strong analytical skills, solid negotiation, and proficiency in PowerPoint, Excel, Word, and Salesforce.
  • You will research market trends, lead global sales efforts, enhance client value through innovative solutions, and manage strategic account relationships and profitability.

Requirements

  • 5+ years of global account/client management experience with strong proven people leadership skills and travel industry is strongly preferred.
  • Previous customer / client-facing experience and client relationship management skills with global clients. Previous global service delivery /account implementations experience a plus.
  • Proven track record to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority, with the ability to identify business opportunities.
  • Proven success in consultative selling is required, in addition to demonstrated success growing client revenue and profitability. Ability to communicate Amex GBT’s value proposition, with proven executive level presentation skills up to and including the “C Suite”.
  • Demonstrated ability to build strategic vision, account plans, action plans, set and measure goals, etc. Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.
  • A very strong business and financial competence with a consistent track record of gaining results and achieving targets are required.
  • Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
  • A sophisticated range of communication, presentation and influencing skills to present complex ideas in a simple and compelling way to a wide variety of audiences.
  • Proficient and comfortable with using various software platforms including but not limited to PowerPoint, Excel, Word and Salesforce.
  • Virtual based location, must be very comfortable with working remotely, and traveling for work as needed for quarterly client business review, etc.

Responsibilities

  • Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, benchmarking, and technology as critical value drivers.
  • Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
  • Leads the global efforts for assigned portfolio across 4 regions and 50+ countries, which includes guiding the regional market leads in their efforts to support the client global goals/initiatives.
  • Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue.
  • Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients.
  • Develop creative pricing strategies and contributing to ongoing client P&L management and client retention.
  • Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.
  • Enhance the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
  • Strong relationship building skills to ensure trusted partnerships with clients.

FAQs

What is the role of the Client General Manager at Amex GBT?

The Client General Manager leads innovative account management strategies focused on growing profitability and deepening client relationships within a portfolio of Global Multi-National accounts.

What qualifications are required for this position?

Candidates should have 5+ years of global account/client management experience, strong proven people leadership skills, and preferably experience in the travel industry.

Is previous client-facing experience necessary for this role?

Yes, previous customer/client-facing experience and client relationship management skills with global clients are important for this role.

What are the key responsibilities of the Client General Manager?

Key responsibilities include leading global efforts for assigned portfolios, developing innovative revenue streams, enhancing the Amex GBT value proposition, and fostering strong relationships with clients.

Are there opportunities for career development within the company?

Yes, Amex GBT offers global tuition assistance, access to over 20,000 courses on their learning platform, and opportunities for internal job openings.

What is the salary range for this position?

The US national annual base salary range for this position is from $70,000 to $140,000, depending on experience, skills, and work location.

Is the role eligible for performance-based incentives?

Yes, this role is eligible for either an Annual Incentive Award plan or metric-driven Sales Incentive Plans, along with potential awards under the company Equity Incentive Plan.

Do we support Diversity, Equity, and Inclusion (DEI) initiatives?

Yes, Amex GBT champions DEI in every aspect of business and encourages employee participation in global Inclusion Groups.

What type of benefits does Amex GBT offer?

Amex GBT offers flexible benefits tailored to each country, including health insurance, retirement programs, parental leave, and travel perks among others.

What if I don’t meet every requirement for the position?

Candidates are encouraged to apply even if they do not meet every requirement, as passion for the mission and the belief in being a strong fit for the team is valued.

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American Express Global Business Travel

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.