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Client Service Officer, Associate

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Deutsche Bank

Dec 4, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Banking & Finance
  • Mumbai

Requirements

  • Experience of institutional client service in International Clearing and Payments Business as well as solid understanding of the Financial Institutions markets (5 years)
  • Sound understanding of Payment Systems (SEPA; EBA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments
  • Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
  • Strong ability to work independently and under tight deadlines and support the CSO’s in other locations on an as needed basis
  • Business language is English; Spanish or Portuguese language skills are an additional asset

Responsibilities

  • Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
  • Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested
  • Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
  • Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
  • Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presentation to the clients
  • Handling of the internal fee and billing scheme

FAQs

What is the location of the Client Service Officer, Associate position?

The position is located in Mumbai, India.

What is the primary role of an ICM Client Service Officer?

The primary role of an ICM Client Service Officer is to provide personalized and proactive service to financial institutions for their day-to-day cash management business needs.

What kind of clients will I be supporting in this role?

You will be supporting financial institution clients on their institutional cash management business needs.

What experience is required for this position?

Candidates are required to have at least 5 years of experience in institutional client service within the International Clearing and Payments Business and a solid understanding of the Financial Institutions markets.

Are there any specific skills required for this job?

Yes, candidates should have a sound understanding of Payment Systems (SEPA; EBA), SWIFT methodology and formats, strong client/service focus, excellent communication and teamwork skills, and the ability to work independently under tight deadlines.

What languages are considered an asset for this position?

While business language is English, Spanish or Portuguese language skills are considered an additional asset.

What benefits are offered to employees in this role?

Employees can enjoy best in class leave policies, gender neutral parental leaves, 100% reimbursement under childcare assistance benefit, sponsorship for industry relevant certifications, comprehensive hospitalization insurance, and more.

Will I receive training for this role?

Yes, we provide training and development to help you excel in your career, along with coaching and support from experts in your team.

What is the company culture like at Deutsche Bank?

Deutsche Bank promotes a culture of empowerment, responsibility, collaboration, and continuous learning, where employees can excel together and celebrate successes.

How are clients managed in this role?

Clients are managed through proactive contact to ensure first-class service, addressing their inquiries, providing solutions, and handling client setup and training for cash products.

Is there an employee assistance program available?

Yes, there is an Employee Assistance Program available for you and your family members.

What is the role of Client Service tracking system in this position?

The Client Service tracking system, cinq.net, is used to systematically analyze client activities and inquiries, as well as to prepare reports for presentation to clients.

Will I need to handle any compliance inquiries?

Yes, active handling of Due Diligence inquiries from the Compliance teams is a part of the key responsibilities.

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Deutsche Bank

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity. Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve. Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background.

Benefits

  • Home office flexible work time

    We support flexible working, whether that’s working from home, flexible working hours or even part-time working. However, it is important to note that opportunities will vary depending on your particular role.

  • Annual leave & more

    Employees are entitled to generous leave allowance (details should be discussed with local recruitment teams). Additionally, paid leave is granted for special events including, wedding/civil partnerships, compassionate leave, paternity leave or when you’re caring for a sick child. On top of the statutory 36 months of parental leave (Germany), Deutsche Bank offers an extra six months of parental leave – providing you have been with us for more than three years.

  • Support & Counselling

    Whether you need professional help or personal advice: Deutsche Bank offers a comprehensive support network ranging from career advice, mental health support, assistance in finding childcare or social care for the elderly.

  • Health insurance

    You can choose between statutory or a range of private health insurance options. Our statutory health insurance ‘Betriebskrankenkasse BKK’ is available exclusively to Deutsche Bank employees and their families. Aside from shorter waiting times for appointments, BKK provides access to expert medical consultations over the phone and regular health checks.

  • Sick pay

    Beyond statutory sick pay, Deutsche Bank will also cover the difference between your net salary and the statutory sickness benefit allowance. The duration of the sick pay will be dependent on the number of years you’ve worked with us.

  • Pension

    We understand that pensions can be a dry topic; however here at Deutsche Bank, we are dedicated to simplifying the complexities, so that all of our people can enjoy their lives beyond work. To provide a great foundation for your future, we provide our people with a comprehensive pension scheme that delivers all the security and all the flexibility you need.