Client Services Executive (Legal Secretary) Lead

Charles Russell Speechlys

Sep 22, 2024

Applications are closed

Job
Full-time
Senior Level
People, HR & Administration
Business, Operations & Strategy

Requirements

Demonstrate solutions-focused working methods
Excellent verbal and written communications skills
Solid customer service centric experience and work ethic
Good interpersonal skills with the ability to adapt style and approach
Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times
Excellent people management experience and style
Excellent performance management style
Ability to lead by example
Experience of building and maintaining internal and external client relationships
Versatile and proactive approach with 'can do' attitude
Organised, able to prioritise and work to tight deadlines
Resilient with an ability to work well under pressure

Responsibilities

Ensure appropriate supervision of direct team with a focus on service delivery and excellence.
Direct and effective management, communication, client engagement and administration of all staff for whom responsible.
Manage resourcing levels to ensure most effective use of the team.
Ensure absence and timekeeping is managed effectively.
Monitor the team’s performance to ensure competency levels are met and new skills acquired.
Participate in staff one to one meetings to seek feedback, set objectives and ensure service levels are being met.
Participate in annual performance appraisals for staff within direct area of responsibility.
Participate in interviews for new staff.
Ensure adequate cover within team at all times both in relation to working from home and in-office presence.
Completion of in-house log of jobs undertaken, to ensure an accurate record of work completed by the inhouse department is kept.
Compilation of monthly statistics recording the productivity levels of the in-house team.
Production and maintenance of rolling monthly overtime rota and authorisation of overtime and expenses.
Work closely and collaboratively with other Leads in the team to ensure cross practice working for cover and service delivery.
Work closely with CDE London to ensure workflow is managed efficiently and communication is clear.
Participate in the induction of new staff joining the group, together with Human Resources and Trainers.
Run team meetings on a regular basis, prepare agenda, ensure minutes are taken and distributed.
Communicate management messages accurately and positively in support of the Firms values and policies.
Work closely with Business Resource teams where appropriate.
Undertake other duties as assigned by the Head of Internal Client Services.
Compilation of a training record and monitoring team’s training needs/identifying training issues.
Approve, track and monitor attendance.
Liaise on cover requirements and record appropriately.
Manage team administration processes.
Provide data and information to relevant Business Resource teams on moves and changes.
Manage stationery stock levels.
Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.

FAQs

What is the primary focus of the Client Services Executive (Legal Secretary) Lead role?

The primary focus of this role is to proactively manage the delivery of professional and efficient internal client support services to Partners, fee earners, and clients, while also overseeing the performance management and quality of output of the direct team.

What are the main responsibilities of the Lead in terms of team management?

The Lead is responsible for supervising the direct team, managing communication and client engagement, ensuring effective use of resources, monitoring performance, conducting one-on-one meetings, participating in annual performance appraisals, and ensuring adequate cover within the team.

How much of the role is dedicated to operational responsibilities versus management responsibilities?

The split of operational against management responsibilities is estimated to be 50:50.

Who does the Client Services Executive Lead report to?

The Lead reports to the Head of Internal Client Services.

What qualifications and skills are important for this position?

Important qualifications and skills include excellent verbal and written communication, solid customer service experience, good interpersonal skills, strong performance management experience, and the ability to build and maintain client relationships.

Is experience in a legal environment required for this role?

While not explicitly stated, experience in a legal environment could be beneficial given the nature of the services provided and the clients served.

What type of contract is being offered for this position?

The position is a permanent, full-time contract.

Is there a focus on employee training and development in this role?

Yes, the Lead is responsible for identifying team training needs, compiling training records, and participating in the induction of new staff.

What communication responsibilities does the Lead have?

The Lead must run regular team meetings, communicate management messages positively, ensure clear communication with other Leads and Business Resource teams, and undertake other duties as assigned by the Head of Internal Client Services.

What is the work location for this position?

The position is located in Guildford.

Charles Russell Speechlys

Here today for your tomorrow

Law

Industry

1001-5000

Employees

Mission & Purpose

Charles Russell Speechlys is a law firm headquartered in London with offices in the UK, Europe, Asia and the Middle East. We have an unusually broad range of skills and experience across the full spectrum of business and personal needs. This gives us a wider perspective, clear insight and a strongly commercial long-term view. We use this approach to secure the growth of our clients as they move confidently into the future. It has made us a leader in the world of dynamic growth and family businesses, and among the world’s leading creators and owners of private wealth and their families. Major corporates and institutions find our more considered and personal approach a refreshing alternative to conventional business law firms.