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Client Servicing Manager - India

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American Express Global Business Travel

Jan 16, 2025

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Gurgaon

AI generated summary

  • You should be a graduate with client relationship experience, strong problem-solving skills, travel operations knowledge, good communication, financial acumen, and proficiency in Excel & PowerPoint.
  • You will manage client relationships, address queries, handle escalations, consult on travel programs, maintain databases, and oversee client implementations while driving customer success.

Requirements

  • Graduate with proven success in client relationship, services and solutions increasing client revenue and profitability.
  • Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills, including the ability to handle objections and achieve mutually beneficial solutions.
  • Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations. Good communication skills, written & verbal.
  • Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
  • Travel Operations knowledge is required.
  • Interpersonally, the Account Manager will present with high energy, professionally maturity and resilience.
  • Financial acumen will be an added benefit to leverage the key drivers of profitability.
  • Sound Knowledge of excel & PowerPoint.

Responsibilities

  • Responsible for managing & growing assigned portfolio based across any of the market in APAC (Single country). Key responsibilities include but are not limited to client retention, implementation, Key contact strategy, premium product and services sales, P&L Management, establishing strong relationships with key stakeholders on the client side, and work closely with internal stakeholders to drive customer success.
  • Manage inbound call & email queries from clients to assist with their account related needs and concerns.
  • Proactively speaking with clients to build relations, offering a consultative approach when managing our client travel programs, providing insight and recommendations to assist our clients achieve their objectives; whilst at the same time improving their value to Amex GBT
  • Manage any escalations from the client, working with the servicing and support teams to understand the issues, reporting back to the client and being part of a team that closes out the issue.
  • Ability to consult, analyze and assess client needs while supporting needs to improve profitability.
  • Engagement and/or management of client implementations and de-implementations
  • Send updates and communications to client key contacts.
  • Conduct phone/internet based introductory presentations/travel forums.
  • Keep SFDC and any other relevant database updated as required, and communicate with different business units, specifically Operations, Supplier Relations, Implementations & Sales to manage day-to-day servicing issues, as well as cross-promotional initiatives.
  • Consult clients on MI hierarchy/UDID/CAP Profile/GSI Overlay positions.
  • Manage ad-hoc report requests, implement, maintain, & amend PET and insights reports

FAQs

What is the primary responsibility of the Client Servicing Manager?

The primary responsibility of the Client Servicing Manager is to manage and grow an assigned portfolio, focusing on client retention, implementation, and establishing strong relationships with key stakeholders while driving customer success.

What qualifications are required for this job?

A graduate degree with proven success in client relationships and services is required, along with innovative problem-solving abilities, strong communication skills, and knowledge in travel operations.

Is experience in travel operations necessary for this role?

Yes, travel operations knowledge is required for the Client Servicing Manager position.

What skills are essential for this position?

Essential skills include client relationship management, decision-making, prioritization, planning, communication, and financial acumen, as well as proficiency in Excel and PowerPoint.

What type of benefits does Amex GBT offer?

Amex GBT offers flexible benefits tailored to each country, health and welfare insurance plans, retirement programs, travel perks, and wellbeing resources for mental and emotional health, among others.

Where is this position located?

The position is located in Gurgaon, India.

How does Amex GBT support diversity and inclusion?

Amex GBT champions Diversity, Equity, and Inclusion by providing global Inclusion Groups that allow colleagues to discuss challenges, share achievements, and drive awareness and action within the company.

Is there any assistance available for skill development?

Yes, Amex GBT provides global tuition assistance, access to over 20,000 courses on their learning platform, and leadership courses to support skill development.

What should I do if I don’t meet every requirement listed in the job description?

If you're passionate about the mission and believe you would be a valuable addition to the team, you are encouraged to apply even if you don't check every box.

Will there be accommodations available during the hiring process?

Yes, Amex GBT is committed to providing reasonable accommodations to qualified individuals with disabilities during the hiring process. Please inform your recruiter if you need any accommodations.

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American Express Global Business Travel

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.