FAQs
What is the role of a Client Success Manager at Warner Bros. Discovery?
The Client Success Manager (CSM) serves as the primary point-of-contact for clients, managing campaign performance and execution throughout the campaign lifecycle to achieve client KPIs while providing exceptional service.
What qualifications are required for this position?
Candidates should have a minimum of 1.5 years in digital media or 2+ years of media experience in advertising sales/operations, strong analytical and communication skills, attention to detail, and a BA/BS from a 4-year university or equivalent experience.
Is experience in the digital media landscape required?
While exposure to the digital media landscape is preferred, it is not mandatory; however, a strong background in media sales or operations is important.
What kind of tools and technologies should I be familiar with for this job?
Candidates should have strong technical skills, particularly in MS Office, especially Excel. Knowledge of industry technologies such as Ad serving, Operative, Salesforce, and a basic understanding of DFP and Freewheel are advantageous.
How important are communication skills for this role?
Strong communication, interpersonal, and written skills are essential as the role involves collaborating with clients and internal teams to exceed client expectations.
What does the career growth path look like for a Client Success Manager at WBD?
The CSM role provides opportunities to drive client retention, growth, renewal, and upsell, which can lead to advanced positions within the Client Success Team or other areas of the organization.
Is there support for employees with disabilities during the application process?
Yes, Warner Bros. Discovery provides accommodations for candidates with disabilities during the job application and recruitment process. Interested candidates can visit their accessibility page for instructions to submit requests.
What is the salary range for the Client Success Manager position?
The salary range for this position is between $56,511.00 and $104,949.00 per year, with variations based on factors such as market data, location, skill set, and experience.
Are there benefits included with the position?
Yes, Warner Bros. Discovery offers a variety of benefits including health insurance, an employee wellness program, life and disability insurance, a retirement savings plan, and paid holidays, sick time, and vacation.
How does WBD support diversity and inclusion in the workplace?
Warner Bros. Discovery is committed to building a diverse workforce that reflects society and emphasizes equal opportunity, considering qualified candidates based on merit without discrimination.