FAQs
What is the role of a Client Technical Trainer I?
The Client Technical Trainer I serves as a key point of contact for accounts, providing support for subscriptions, ICIS solutions and services, and delivering high-quality customer engagement throughout the subscription cycle. This role includes training new users, analyzing usage data, and managing upsell opportunities.
What qualifications are required for this position?
Candidates must have previous experience in Customer Success or customer-facing roles, exhibit curiosity and a willingness to challenge the status quo, demonstrate excellent communication skills, and possess a good knowledge of Microsoft Office.
What type of training will be provided to clients?
The training will focus on ICIS solutions, including onboarding new users and supporting them in achieving their desired outcomes while integrating our products and services into their workflow.
How does the role contribute to customer satisfaction?
The Client Technical Trainer I engages with customers throughout the subscription cycle, aiming to maintain high levels of customer satisfaction, engagement, and loyalty through effective communication and support.
Is there opportunity for career advancement in this position?
Yes, this role includes managing upsell and growth opportunities, providing a pathway for career advancement and professional development within the organization.
What kind of environment will I be working in?
You will be working in a collaborative environment that spans global locations and teams, requiring effective communication and collaboration skills.
Is there support for individuals with disabilities during the hiring process?
Yes, LexisNexis is committed to providing a fair and accessible hiring process. Applicants with disabilities can request accommodations by completing the Applicant Request Support Form or by contacting the dedicated support line.
What is the company's stance on equal opportunity employment?
LexisNexis, as a division of RELX, is an equal opportunity employer and ensures qualified applicants are considered for employment without discrimination based on various protected characteristics.
What qualities does the company seek in a candidate for this position?
The company seeks candidates who are enthusiastic, creative, able to inspire others, and possess a positive attitude towards delivering exceptional customer service. Strong communication and collaborative skills are also essential.